What are the responsibilities and job description for the Front Desk Clerk position at Baymont Inn and Suites?
Job Summary:
We are seeking a reliable and friendly Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent phone etiquette, hospitality skills, and the ability to handle various tasks simultaneously.
Responsibilities:
- Greet guests warmly and provide them with necessary information
- Check guests in and out of the hotel efficiently
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Assist with guest services, such as booking reservations or providing recommendations for local attractions
Requirements:
- Previous experience in a front desk or customer service role preferred
- Excellent phone etiquette and communication skills
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Ability to multitask and prioritize tasks effectively
- Proficiency in using hotel management software systems
- Knowledge of phone systems and basic office equipment operation
- Ability to speak multiple languages is a plus
If you are passionate about providing outstanding guest service and have the skills required for this role, we would love to hear from you. Apply at location now to join our team as a Front Desk Clerk!
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Ability to Relocate:
- Perryton, TX 79070: Relocate before starting work (Required)
Work Location: In person
