What are the responsibilities and job description for the Front Desk Clerk position at Baymont Inn and Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere at our establishment. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Respond to guest requests promptly and effectively, ensuring their needs are met during their stay.
- Operate phone systems to manage incoming calls and relay messages as necessary.
- Maintain the front desk area in a neat and organized manner.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Process payments and maintain accurate financial records related to guest transactions.
Qualifications
- Previous experience in front desk operations or hotel management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multiple phone lines effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Ability to work flexible hours, including weekends and holidays as needed.
- Excellent interpersonal skills with the ability to work well in a team-oriented environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.70 per hour
Expected hours: 16 – 24 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Ability to Commute:
- Casa Grande, AZ 85122 (Required)
Ability to Relocate:
- Casa Grande, AZ 85122: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
