What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at Baymont Inn and Suites?
Overview:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our hospitality team. The ideal candidate will be responsible for providing exceptional customer service, handling front desk duties, and ensuring the smooth operation of the resort. This is a unique opportunity to work in a dynamic environment and develop your skills in hospitality management.
Responsibilities:
- Welcome guests and provide personalized service throughout their stay
- Manage front desk operations, including check-ins, check-outs, and guest inquiries
- Handle phone calls and respond to guest requests in a professional manner
- Maintain accurate records of guest stays and resolve any issues that may arise
- Perform night auditing duties, including balancing cash and credit transactions, reconciling accounts, and preparing reports
- Ensure the front desk area is clean and organized, and that all necessary supplies are stocked
- Provide administrative support to the hotel management team
- Maintain knowledge of hotel policies and procedures
- Collaborate with other hotel staff to ensure a positive guest experience
- Handle cash, credit, and other payments efficiently
- Monitor and maintain the resort's inventory and supplies
Skills:
- Proven experience in the hospitality industry, preferably in a hotel or resort environment
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced environment
- Bilingual or multilingual skills, with a strong understanding of hospitality management principles
- Familiarity with hotel management software and systems
- Strong phone etiquette and ability to handle multiple phone calls at once
- Experience with night auditing duties and cash handling
- Ability to work independently and as part of a team
- High school diploma or equivalent required; hospitality management degree preferred
- Ability to lift and carry up to 50 pounds
- Availability to work a flexible schedule, including evenings and weekends.
Job Types: Full-time, Part-time
Pay: $10.50 - $11.00 per hour
Schedule:
- Night shift
Ability to Commute:
- Columbus, TX 78934 (Required)
Ability to Relocate:
- Columbus, TX 78934: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $11
