What are the responsibilities and job description for the Front Desk Representative position at Baymont Inn and Suites?
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Handle guest inquiries and provide information about hotel facilities and services
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests, such as booking reservations
- Process payments and maintain accurate records of guest transactions
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
Requirements:
- Previous experience working in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in using phone systems and other office equipment
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work night shifts, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
Job Type: Part-time
Pay: $8.50 - $9.00 per hour
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $9 - $9
