What are the responsibilities and job description for the Hotel Front Desk Agent position at Baymont Inn and Suites?
The Baymont Inn & Suites is looking to add to our front desk team! Since we are open 24 hours/day and 365 days/year, you must be flexible, dependable, and able to work your shifts when needed (includes weekends and holidays). You must be flexible to work all shifts (1st - 7:30am to 3:30pm, 2nd - 3:30pm to 11:30pm, and 3rd - 11:30pm to 7:30am). Our ideal candidates are as committed to continuing our reputation for delivering stellar service as we are. Only reliable and positive team players need apply. Please submit your resume or apply in person, at 2608 West Main Street, Marion, IL. We are looking to hire in the next two weeks.
JOB DESCRIPTION:
Title: Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Job Duties:
- Possesses a working knowledge of the reservations department.
- Takes same day reservations and future reservations when necessary.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs/check-ins and handles monetary transactions.
- Maintains customers' privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
. Qualifications:
- Previous hotel-related experience preferred, but will train.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
- Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $16
