What are the responsibilities and job description for the Front Desk Agent position at Baymont inn & suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will have a passion for hospitality and possess excellent communication skills. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and providing exceptional guest services. This position requires attention to detail, strong organizational skills, and the ability to handle various tasks efficiently.
Responsibilities
- Greet and check-in guests with a warm and friendly demeanor, ensuring a positive first impression.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Conduct night audits as needed to ensure accuracy in financial transactions and guest accounts.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Process payments accurately and handle cash transactions in accordance with hotel policies.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Strong phone etiquette and communication skills are essential for interacting with guests effectively.
- Knowledge of hotel management systems is a plus; experience with night audit procedures is advantageous.
- Bilingual candidates are encouraged to apply to enhance guest communication.
- A commitment to providing outstanding guest services with a focus on hospitality excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel’s operational needs.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 18 – 28 per week
Schedule:
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $10 - $13
