What are the responsibilities and job description for the Front Desk Clerk position at Baymont Inn & Suites?
Super 8: Full Time Front Desk Agent to welcome our guests and manage their needs. The Front Desk Agent will play a fundamental role in our customer satisfaction strategy. We expect you will be able to meet and exceed satisfaction expectations by providing quality service and providing excellent customer experiences. Depending on the week the you could work any of the following shift 6a-2p Monday, Tuesday, Wednesday, Thursday and Sunday. This is a set schedule.
Responsibilities
- Greet and welcome guests upon their arrival
- Answer, screen and direct calls, emails and letters to the correct department
- Guide visitors to the right department
- Create packages for visitors using the online portal system
- Enter orders for products and charge payments for customers
- Receive, stock and protect merchandise, using company provided equipment
- Maintain shelves, racks and display areas
- Ensure that merchandise is stored properly and maintain inventory levels
- Check stock levels, inventory, rotate items as needed
- Ensure that all equipment is in good working order and is properly maintained
- Monitor delivery of merchandise to customer homes by day end November 30th, ensuring all items are delivered correctly and with the proper documentation.
- Perform other duties as assigned by management or supervisor
Skills & Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent. College degree preferred.
- Customer service skills. Must be able to provide a customer experience that meets or exceeds expectations.
- Ability to communicate effectively with all levels of management, employees and customers. Must be able to work as part of a team. Must be able to work in a fast-paced environment. Must be professional and well-organized. Must have excellent verbal skills written skills. Ability to use Microsoft Office products (Word, Excel, Outlook) with the use of the online portal system through Microsoft systems.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $15
