What are the responsibilities and job description for the Front Desk Clerk/Sales position at Baymont Inn?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a positive attitude, and the ability to handle various tasks efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we want to hear from you.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve issues promptly to ensure a positive experience.
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Assist with reservations, including modifications and cancellations as needed.
- Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- Promote hotel services and upsell additional offerings to enhance revenue through effective sales techniques.
Qualifications
- Previous experience in customer service or sales is preferred.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Proficient in using computer systems and hotel management software.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to go above and beyond for guests.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will make a difference in creating memorable experiences for our guests!
Job Types: Part-time, Temporary
Pay: $12.25 - $13.25 per hour
Expected hours: 36 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $12 - $13
