What are the responsibilities and job description for the Help Desk Technician position at Bayonet Plumbing?
🔧 Help Desk Technician – Join Our IT Team!
📍 Location: New Port Richey, FL🏢 Company: Bayonet Plumbing, Heating, and Air Conditioning (A Division of IES)
🚀 Kickstart Your IT Career with a Team That Values Your Skills!
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for a tech-savvy, problem-solving Help Desk Technician to join our growing team.If you thrive on troubleshooting, love working with people, and want to make an impact in a dynamic IT environment, this is your chance to shine!
What You’ll Do:
Technical Support & Troubleshooting
- Provide top-tier technical support—remote & in-person—via phone, email, and ticketing system.
- Troubleshoot hardware/software issues across workstations, printers, phones, and tablets.
- Assist with network troubleshooting and escalate complex issues to senior IT pros.
- Install, configure, and upgrade software, drivers, and maintenance tools.
- Keep track of IT assets and ensure smooth IT operations across the company.
Ticket & User Management
- Document and track all IT support requests, resolutions, and interactions.
- Prioritize and resolve tickets efficiently within established Service Level Agreements (SLAs).
- Provide training and guidance to end-users on IT best practices.
Collaboration & Customer Service
- Communicate technical solutions in a clear, user-friendly manner.
- Work closely with IT teams to escalate and resolve complex technical issues.
- Deliver outstanding customer service by responding to inquiries quickly and professionally.
🎯 What We’re Looking For:
📌 Experience:- 2 years in a Help Desk or IT support role.
- Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and remote desktop tools.
- Experience with basic network troubleshooting.
- Associate’s degree in IT or a related field OR relevant IT certifications (A , ITIL, Modern Desktop Admin, etc.).
- Strong communication and interpersonal skills.
- Detail-oriented and able to diagnose and resolve issues efficiently.
- Self-motivated and proactive in tackling IT challenges.
🌟 Why Join Us?
- 💰 Competitive Pay & Benefits Package – Medical, Dental, Vision, & Supplemental Insurance
- 🛡 Company-Paid Life Insurance – Because your security matters.
- 💼 401(k) Retirement Plan – Plan for the future with confidence.
- 🎉 Paid Holidays – Work hard, rest easy.
- 📈 Career Growth – Be part of an evolving IT department where your skills are valued and developed!
