What are the responsibilities and job description for the Loan and Card Operations Specialist position at Bayou Federal Credit Union?
Job Overview
We are seeking a detail-oriented and motivated Loan and Card Services Specialist to join our team. This role requires excellent mathematical skills and a commitment to providing exceptional member service.
Responsibilities
- Audit indirect loan files prior to booking, ensuring all necessary documentation is collected and verified. Prepare loan files and letters to be mailed to new loan members. Work closed loan report to stop EFT's as needed. Pull titles, release and mail. Insurance tracking.
- Explain loan products, terms, and conditions to members, guiding them through the application process.
- Ensure compliance with TILA (Truth in Lending Act) and Fair Housing regulations and Reg. E during all transactions.
- Collaborate with loan officers and other financial professionals to facilitate smooth processing of loans and credit/debit cards.
- Maintain accurate records of loan applications, decisions, and communications with members.
- Answer telephone inquiries and process financial transactions in a courteous, efficient manner. Input information on new plastic card accounts; Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments, process PIN requests, re-issue cards, etc.
- Other duties as assigned
Experience
- Proven experience in financial services or a related field is preferred.
- Familiarity with credit analysis techniques and mortgage servicing practices.
- Strong understanding of basic math principles as they relate to loan calculations.
- Knowledge of relevant regulations including TILA and Fair Housing regulations is highly desirable, as well as Reg. E
- Previous experience as a loan officer or card specialist in a similar role is a plus.
- Excellent communication skills, both written and verbal, with a member-focused approach.
- Ability to work independently as well as collaboratively within a team environment.
If you are passionate about helping individuals achieve their financial goals, we encourage you to apply for this exciting opportunity as our Loan and Card Services Specialist.
Job Type: Full-time
Pay: $15.00 - $18.84 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $19