What are the responsibilities and job description for the Front Desk Associate position at Bayside Pet Resort?
About us
Bayside Pet Resort is a family owned and operated business in Southwest Florida. We have 4 locations and we just keep growing. We are rewarding, customer-centric, fast-paced and our goal is to Our mission is to provide 5-star quality of care in our state-of-the-art facilities. Where our loving, caring staff will care for your furry family members as if they were our own. Your pets will be so pampered, you’ll wish you could stay..
Our work environment includes:
- Modern office setting
We are seeking a Front Desk Agent to join our team. The ideal candidate will have excellent guest relations skills and be comfortable with phone systems.
Responsibilities:- Greet guests upon arrival and check them in- Answer phone calls and direct them to the appropriate department- Provide guests with information about the resort and amenities- Process payments and maintain accurate records- Handle guest complaints and resolve issues in a timely manner
Skills:- Excellent communication skills, both verbal and written- Strong customer service skills- Ability to multitask and prioritize tasks effectively- Proficient in using phone systems
Benefits:- Competitive pay- Health insurance- Dental insurance- Vision insurance- Paid time off Requirements:- High school diploma or equivalent- Previous experience in customer service or hospitality industry is preferred
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Front desk: 2 years (Required)
Work Location: In person
Salary : $15
