Case Manager III (Flex Housing)

Now Hiring: Case Manager III (Flex Housing)

Job Type: Fulltime. Shift-based (to be discussed with supervisor).

Compensation: (72k-77k) annually.

Location: San Francisco, CA

What’s In It for You:

• Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.
• 403(b) Retirement Plan.
• Paid Time Off (PTO): Including vacation days and sick leave.
• Holidays: 14 Employer-paid holidays.
• Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.
• Professional Development: Opportunities for training, workshops, or skills development programs.
• Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave.
• Voting Time Off (VTO): Allowing employees to take paid time off to vote.

Who We Are:
Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

• Mental health counseling for youth and adults
• School-based mental health services
• Substance abuse counseling and methadone treatment
• Family transitional and supportive housing
• Rapid rehousing and flex pool housing programs
• Case management services at several homeless and housing programs
• Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Job Summary:

The Case Manager III will play a critical role in managing complex client caseloads, maintaining, coordinating, and planning weekly calendars, conducting in-person client check-ins, and ensuring documentation and compliance within organizational guidelines. Additionally, photos of in-person visits must be uploaded into the designated system, and case notes must be completed within 48 hours of the related event. Care plans for participants must be created every 90 days. This position is ideal for a self-starter who requires minimal supervision to effectively manage responsibilities and deliver high-quality services. Candidates must also have knowledge of the Homeless Response System, other homeless services, healthcare services, and experience in using the PIRP (Problem, Intervention, Response, and Plan) format for documentation.

What You’ll Do:

Case Management:

• Manage a caseload of complex cases, providing direct support and intervention.
• Conduct thorough assessments of clients' needs, strengths, and challenges.
• Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and other service providers.
• Facilitate access to necessary services, including healthcare, housing, education, employment, and social support.
• Conduct in-person client check-ins, maintaining a consistent presence in both office and field settings.

Documentation and Coordination:

• Maintain, coordinate, and plan a weekly calendar to ensure optimal client engagement and service delivery.
• Upload photos of in-person visits into the organization’s designated system.
• Ensure case notes are completed within 48 hours of any client-related event using the PIRP (Problem, Intervention, Response, and Plan) format.
• Maintain accurate and up-to-date client records, documentation, and reporting in compliance with organizational policies and ethical standards.

Meetings and Supervision:

• Attend weekly supervision sessions with a clinician to review cases and receive guidance.
• Participate in one-on-one meetings with leadership to discuss progress, challenges, and any necessary support.
• Engage in meetings with stakeholders to ensure coordinated care and effective collaboration.

Compliance and Quality Assurance:

• Ensure that all case management activities align with organizational policies, legal regulations, and ethical standards.
• Monitor and evaluate the effectiveness of case management services, identifying and implementing service improvements as needed.
• Participate in audits, reviews, and evaluations by internal and external regulatory bodies.

Collaboration and Advocacy:

• Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients.
• Advocate for clients’ rights and needs within the organization and the broader community.
• Represent the organization in meetings, conferences, and events as necessary.

Training and Development:

• Stay informed about industry trends, best practices, and regulatory updates, sharing knowledge and insights with colleagues.

Program Development:

• Contribute to the development and implementation of new case management programs and initiatives.
• Identify areas for program improvement and innovation, proposing recommendations to senior leadership.

What You’ll Need:

• Master’s or bachelor’s degree in social work, psychology, counseling, or related field with 5 years management experience. Experience in community-based case management position (preferred).
• Knowledge of San Francisco resources (housing, substance abuse, mental health, shelters, etc.)
• Relevant certification in case management (e.g., CCM, ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid (preferred)
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, ONE System etc.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for the homeless population.
• Valid California’s Driver’s License (if duties require).
• Ability to work effectively as a member of a multidisciplinary team.
• Effective written and verbal communication.
• Ability to assess safety risks.
• Ability to promote a positive, supportive culture.
• Ability to engage clients and hold hope in the face of adversity.
• Ability to gain trust and build rapport with diverse populations.
• Ability to be patient and mindful.
• Able to meet required state, federal, local and BVHP standards.
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.
• At least two COVID-19 vaccinations (preferred).
• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.