Case Manager III ( Rapid Re-housing)

This position requires on-site or fieldwork and is not a remote role.

Who We Are: Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco. Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security. Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include: • Mental health counseling for youth and adults • School-based mental health services • Substance abuse counseling and methadone treatment • Family transitional and supportive housing • Rapid rehousing and flex pool housing programs • Case management services at several homeless and housing programs • Bayview SAFE Navigation Center These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Position Overview: As Case Manager III at our temporary homeless shelter or housing team your role will involve a more specialized higher level of experience in comprehensive support services to individuals and families experiencing homelessness. The Case Manager III is responsible for overseeing and coordinating comprehensive case management services. This role involves managing complex cases, supervising a team of case managers, ensuring compliance with policies and regulations, and promoting best practices to enhance client outcomes.

Duties and Responsibilities:

• Complex Case Management: Manage a caseload of complex cases by providing direct, ongoing support to participants, developing personalized care plans, and conducting initial and comprehensive assessments in collaboration with participants to ensure plans are person-centered and aligned with their needs. This includes setting goals, outlining services, and assisting participants in achieving housing stability and overall stabilization. All care and progress must be thoroughly documented in the Electronic Health Record (EHR) system and the Homeless Management Information System (HMIS).

• Care Plan Oversight: Coordinate care with service providers. Provide regular consistent communication with participants to ensure relevance and progress of their care plan and goals to adjust as needed. Provide on-going education and coaching regarding services.

• Resource Management: Facilitate communication and collaboration among service providers in identifying and coordinating resources, including healthcare, behavioral health, social services, and Pg. 2 community support. Facilitate communication between other BVHPF program case managers for internal referrals. Accompany participants to appointments by public transportation or arranging transportation to and from. Stay up to date on the latest research and best practices in care coordination and management.

• Time Management: Develop and submit weekly schedules to outline planned activities and time spent in the field. At the end of each week, prepare detailed reports accounting for fieldwork, including tasks completed, participant interactions, and time allocations. To ensure accountability and verification, upload photos and relevant documentation to the designated system as part of the reporting process.

• Crisis Intervention & Support: Provide guidance and support in situations requiring crisis management, ensuring that patients receive immediate and appropriate care and interventions

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• Program Development: Contribute to the development and enhancement of services, offering input on program improvements, workflow optimization, and best practices. Participate in program team meetings, and quality improvement initiatives. Perform other duties as assigned. Education: Masters degree in related field, or 6 years minimum experience in direct case management.

Preferred Qualifications:

• Certification: Relevant certification in case management (e.g., CCM, ACM) is preferred.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in case management software and Microsoft Office Suite.

• Ability to handle complex cases and make sound decisions.

• Knowledge of community resources and services.

• Can demonstrate a commitment to professional development and enhance candidacy.

• Equivalent work experience acceptable in lieu of degree with a minimum of three (3) year direct experience in case management or related field.

• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for homeless population.

• Electronic data collection, input, and information maintenance.

• Excellent communication and interpersonal skills; proven ability to collaborate with other agencies.

• Understanding of the issues faced by disenfranchised populations.

• Availability to work occasional evenings and weekends.

• Clinical supervision toward licensure is available for those on a BBS licensure track if selected.

• Must be computer literate • Must have excellent verbal communication skills

• Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.

• Clinical supervision toward licensure is available for those on a BBS licensure track if selected.

• Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives.

• Ensure the health and safety of program participants’ and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility.

• Prepared to respond to emergencies with clear thinking and swift action.

• Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.

• Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.

Physical & Additional Requirements:

• Regular and reliable job attendance.

• This position requires the employee to work onsite in the office for 16 hours per week and spend 24 hours in the field. This is not a remote position and necessitates consistent in-person engagement to ensure effective collaboration, client support, and fulfillment of job responsibilities.

• Effective verbal and written communication skills.

• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, ONE System etc.

• Exhibit respect and understanding of others to maintain professional relationships.

• Independent judgement in evaluation options to make sound decisions.

• Ability to work effectively in an open office environment surrounded by moderate noise and distractions.

• Frequently required to sit; occasionally walk and stand; travel from the building to other sites.

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

• The employee must be able to meet deadlines with time constraints.

• May be asked to occasionally work irregular or extended hours while performing job duties.

• Valid California’s Driver’s License (if duties require).

• Able to meet required state, federal, local and BVHP standards.

• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

• At least two COVID-19 vaccinations (preferred).

• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.