Case Manager

Job Details

Position Title: Case Manager 

Department: Behavioral Health  

Reports to: Assistant Director of Behavioral Health 

FLSA Classification: Non-Exempt 

Compensation: $28.42 - $29.28/hourly 

Schedule: Full-Time; 40-hours per week 

Union Affiliation: SEIU-UHW – Union Position 

 

Background: 

In the midst of the Black Power and Civil Rights movements, four Black mothers saw a need in West Oakland and delivered. From their love and commitment Baywell Health started out as The West Oakland Health Council. We quickly became the neighborhood’s anchor for healthcare, health education, food and housing programs, and voter registration.  

Fifty years later, we continue to be the Bay’s home for top-notch healthcare, health education, and other services intended to care for the whole you, and the whole family. Baywell Health, Serving the Bay’s Health, Heart, and Soul. 

Legacy of Love Video: Healthcare Rooted in West Oakland 

 

Job Summary: 

Under the general supervision of the Assistant Director of Behavioral Health, the Case Manager provides case management services to assist eligible individuals to access medical, social, pre-vocational and other needed community services. Services are directed towards achieving the individuals' desired results and personal milestones.   

 

 

Duties/Responsibilities: 

• Collect and evaluate psychological, historical, and environmental data from clients, appropriate sources, and documentation to assess: 

• The client’s current psychological status and environment.  

• The client’s personal resources and coping abilities. 

• The client’s capacity to access and utilize additional resources effectively.  

• Inform clients and stakeholders about privacy rights, confidentiality policies, grievance procedures, mandatory reporting requirements, and program rules and services. 

• Collaborate with staff and clients to establish service priorities and intervention strategies. 

• Identify and document client-focused goals with input and agreement from the client. 

• Track and document client adherence to service plans and progress toward goals. 

• Modify service plans as needed in collaboration with clients to address changes or challenges. 

• Advocate or act as a liaison with other service providers, including medical staff, social services, and housing agencies. 

• Build and maintain knowledge of community resources relevant to the client population. 

• Assist clients in accessing community resources such as housing, financial assistance, food, clothing, and legal services. 

• Arrange pre-placement visits, placement services, and negotiate contracts when necessary. 

• Promote and assist in developing life skills, including: 

• Personal care and property maintenance. 

• Interpersonal relationship management. 

• Rent and bill payments. 

• Budgeting and money management. 

• Provide direct assistance in performing routine daily tasks as needed. 

• Offer substitute payee services when appropriate. 

• Encourage the use of primary medical and dental care services. 

• Assist clients in scheduling and attending healthcare appointments. 

• Promote healthy lifestyle choices aligned with the client’s goals and needs. 

• Educate clients, families, and relevant stakeholders on: 

• The client’s status and individual service plan. 

• Availability and use of community resources. 

• Progress toward service plan objectives. 

• Provide tailored support to achieve service plan outcomes. 

• Maintain compliance with departmental policies, procedures, and performance standards. 

• Performs other related duties as assigned. 

• May be assigned cross departmental responsibilities. 

 

Required Skills/Abilities: 

• Ability to assess client needs and develop comprehensive service plans. 

• Strong knowledge of community resources and support services.  

• Excellent advocacy skills. 

• Competence in managing daily living tasks and promoting client independence. 

• Commitment to maintaining confidentiality and complying with mandatory requirements. 

• Excellent verbal and written communication skills.  

• Excellent interpersonal and customer service skills. 

• Excellent organizational skills and attention to detail. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Ability to function well in a high-paced and at times stressful environment. 

• Must possess a valid driver’s license. 

 

Education and Experience: 

• Possession of a Bachelor’s Degree in a Social or Behavioral Science from an accredited college or university and one (1) year of case management experience OR possession of an Associate Degree (AA) or its equivalent in a social or behavioral science related field plus three (3) years of case management experience.  

• Knowledge of case management principles and practices, skills in record keeping, money management, and problem resolution.  

• Knowledge of plan development, placement services, and linkage and consultation principles.  

• Experience in working with the mentally ill in an urban area desirable. 

 

Mental and Physical Requirements:  

• The pace of Work: High stress, very rapid, and demanding 

• Concentration: Constant 

• Standing and Walking Time Required: At least 20% of the time 

• Sitting and typing: 60% - 70% 

• Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to a clinic environment. 

• The employee must frequently use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard and talk or hear. 

• The employee must occasionally bend, lift and move up to 25 pounds. 

• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. 

• May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.  

 

The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. 

 

About Our Benefits: 

At Baywell Health, we offer a comprehensive benefits package starting on your first day. Our benefits are designed to support both you and your family with a range of options that include medical, dental, vision, life, and disability coverage. 

Baywell Health covers 100% of the employee portion for medical, dental, and vision plans, and we also provide full coverage for dependent dental and vision care. For health benefits, we cover a significant portion of dependent costs. 

 

Additional benefits include: 

• Annual education reimbursement 

• Employee-funded contribution 403b plan, along with an employer-sponsored money-purchase 401a plan  

• Employee Assistance Program (EAP) for personal support 

• Generous Paid Time Off (PTO) and company-paid holidays