What are the responsibilities and job description for the Night Auditor position at Baywood Hotels?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team. This role is essential in ensuring smooth operations during the night shift at our establishment. The Night Auditor will be responsible for managing front desk operations, performing nightly audits, and providing exceptional guest relations. The ideal candidate will possess strong customer service skills and a background in hospitality management.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs of guests.
- Address guest inquiries and resolve any issues promptly to ensure a positive experience.
- Maintain accurate records of all transactions and prepare reports for management.
- Operate phone systems effectively, demonstrating excellent phone etiquette.
- Collaborate with other departments to ensure seamless service delivery throughout the night.
- Provide assistance with guest relations, ensuring all guests feel welcomed and valued.
- Uphold high standards of hospitality while maintaining a clean and organized front desk area.
Requirements
- Previous experience in a hospitality role, preferably as a Night Auditor or Front Desk Agent.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and ability to communicate effectively over the phone.
- Bilingual or multilingual capabilities are highly desirable to cater to diverse guests.
- Knowledge of hospitality management principles is a plus.
- Excellent attention to detail with strong organizational skills.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- A friendly demeanor with a commitment to providing exceptional guest relations.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lutz, FL 33558 (Required)
Ability to Relocate:
- Lutz, FL 33558: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
