What are the responsibilities and job description for the Customer Service Representative position at BB Customize?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to our mission of delivering outstanding client services.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Handle customer complaints and resolve issues effectively while maintaining a positive demeanor.
- Perform data entry tasks accurately to maintain up-to-date customer records in the system.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Utilize computer systems efficiently for tracking calls, managing client information, and processing orders.
- Maintain knowledge of company products and services to effectively communicate with clients.
Skills
- Strong client services experience with a focus on customer satisfaction.
- Previous experience in a call center environment is preferred but not required.
- Excellent verbal and written communication skills in English.
- Proficient in data entry with attention to detail for accurate record keeping.
- Familiarity with phone etiquette and professional communication standards.
- Ability to work collaboratively in an office setting while managing multiple tasks efficiently.
- Sales skills are a plus, as they can enhance the customer experience through product recommendations.
Join us as we strive to provide exceptional service and support to our valued customers!
Job Type: Full-time
Pay: $19.25 - $24.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Portland, ME 04101 (Preferred)
Ability to Relocate:
- Portland, ME 04101: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $24