What are the responsibilities and job description for the Client Success Representative I position at BB Imaging?
Client Success Representative I (CSR I) | Kansas City, MO - Remote | $55,000-65,000 Base Salary Uncapped Commision
At BB Imaging , , we’re more than just a diagnostic imaging company—we’re a team on a mission to make high-quality ultrasound services accessible to all. Guided by our purpose-driven culture and collaborative approach, we empower the best sonographers in the field to scan at the top of their license while partnering with organizations that share our dedication to exceptional patient care.
Our team of sonography experts brings advanced clinical knowledge and a passion for delivering outstanding care. As one of Inc. 5000’s fastest-growing companies, we are making a meaningful impact—and we need driven professionals like you to help us grow.
We are seeking a dynamic and results driven Client Success Representative I (CSR I) to manage our onsite client relationships post-implementation. As a CSR I, you will provide unwavering support to ensure unparalleled client satisfaction. This role offers an excellent opportunity for someone eager to utilize their process implementation skills to support a growing team. Your expertise will guide clients through challenges and optimize their experience with our services, contributing to our success. The ideal candidate excels in active listening, has deep service knowledge, and possesses exceptional problem-solving skills. Frequent travel is required throughout our territories in Texas, Kansas, Missouri, New Mexico, Oklahoma, Florida, and the Pacific Northwest.
At BB Imaging , we believe in taking care of our team just as we do our clients. We offer a supportive and dynamic work environment that prioritizes your well-being, including a flexible work week and PTO on your birthday.
WHAT YOU’LL GET:
At BB Imaging , , we’re more than just a diagnostic imaging company—we’re a team on a mission to make high-quality ultrasound services accessible to all. Guided by our purpose-driven culture and collaborative approach, we empower the best sonographers in the field to scan at the top of their license while partnering with organizations that share our dedication to exceptional patient care.
Our team of sonography experts brings advanced clinical knowledge and a passion for delivering outstanding care. As one of Inc. 5000’s fastest-growing companies, we are making a meaningful impact—and we need driven professionals like you to help us grow.
We are seeking a dynamic and results driven Client Success Representative I (CSR I) to manage our onsite client relationships post-implementation. As a CSR I, you will provide unwavering support to ensure unparalleled client satisfaction. This role offers an excellent opportunity for someone eager to utilize their process implementation skills to support a growing team. Your expertise will guide clients through challenges and optimize their experience with our services, contributing to our success. The ideal candidate excels in active listening, has deep service knowledge, and possesses exceptional problem-solving skills. Frequent travel is required throughout our territories in Texas, Kansas, Missouri, New Mexico, Oklahoma, Florida, and the Pacific Northwest.
At BB Imaging , we believe in taking care of our team just as we do our clients. We offer a supportive and dynamic work environment that prioritizes your well-being, including a flexible work week and PTO on your birthday.
WHAT YOU’LL GET:
- Competitive Salary: $55,000 - $65,000
- Uncapped Commission: Earn $10K in your first year!
- Wellness Stipend: Monthly allowance for massages, gym memberships, mental health, and more.
- Paid Holidays: Nine total, including your birthday
- Generous PTO: Take time to recharge.
- Comprehensive Benefits: Medical, dental, vision, and disability coverage.
- Free Counseling Services: Support for emotional, physical, and financial well-being.
- Parental & Bereavement Leave: Time off for life’s most important moments.
- 401(k) Retirement Plan: Invest in your future.
- Strengthen Client Relationships: Drive adoption and retention through proactive engagement.
- Collaborate Cross-Functionally: Work closely with the Client Success Team to optimize customer experience.
- Ensure Service Excellence: Provide solutions for onsite services, ensuring high satisfaction.
- Offer Responsive Support: Be available for both onsite and virtual assistance as needed.
- Deliver Data-Driven Insights: Develop client reports and KPI tracking to showcase impact.
- Communicate with Clarity: Engage effectively with internal and external stakeholders.
- Set and Track Goals: Focus on measurable objectives for client success.
- Optimize Client Success Strategies: Configure and manage solutions that drive results.
- Assess & Address Client Needs: Proactively identify concerns and implement solutions.
- Keep Clients Informed: Share updates on new features, best practices, and industry trends.
- Showcase Versatility: Combine technical expertise with strong interpersonal skills.
- Build Trust & Reputation: Foster relationships that enhance our standing in the industry.
- Please note: Responsibilities may evolve based on business needs.
- Customer-Focused: Friendly, professional, and service-oriented.
- Education: Bachelor’s degree in business administration, healthcare administration, or a related field.
- Healthcare Experience: 1 year in the industry, preferably in a client-facing role.
- Stakeholder Management: Experience maintaining relationships with physicians and clinical teams.
- Tech-Savvy: Proficient in Microsoft Office and comfortable with data-driven decision-making.
- Results-Oriented: Proven ability to exceed retention goals and foster long-term partnerships.
- Detail-Oriented & Self-Motivated: You get things done with precision and purpose.
- Exceptional Communicator: Strong verbal and written skills.
- Problem Solver: Able to think on your feet and resolve challenges efficiently.
- Knowledge of senior healthcare executives as key stakeholder
- Background in consultative sales or marketing
Salary : $55,000 - $65,000
