What are the responsibilities and job description for the Inside Sales & Customer Success Specialist position at BBCITC LLC?
Description :
As an Inside Sales and Customer Success Specialist at Bird Buffer, you will play a crucial role in ensuring the satisfaction and success of our customers and authorized resellers by supporting our multi-channel go-to-market. You'll be responsible for building strong relationships, providing expert guidance, and delivering outstanding support to enhance the overall customer experience. Using your exceptional customer service skills and proven experience in sales, you will drive impact from pre-sale support through order fulfillment and ultimately customer satisfaction and success. This role is ideal for someone with a passion for customers, coupled with excellent communication and problem-solving skills.
Essential Duties and Responsibilities :
- Develop detailed understanding of the Bird Buffer portfolio of machines and their associated consumables, accessories and parts.
- Build and nurture strong relationships with customers and resellers to understand their needs and goals.
- Act as the main point of contact for all incoming inquiries, ensuring customer satisfaction and loyalty.
- Maintain a proactive outbound customer contact process to cultivate customer relationships and follow up on opportunities and order execution.
- Identify and qualify leads through various channels, including cold calling, referrals, and networking with existing customers and strategic partners.
- Grow Sales Pipeline opportunities through outbound activities.
- Track and report on sales activities through Salesforce CRM.
- Using your learning mindset to dive into, and understand the customer journey, analyzing opportunities and increasing the rate of "wins".
- Stay updated on industry trends and competitor offerings to provide informed recommendations.
- Participate in all pre-sales activities, including product demonstrations and answering customer queries.
- Identify upselling and cross-sell opportunities to maximize customer value and revenue.
- Data and order entry, estimate creation, invoicing and sales operations reporting, with a sense of timeliness and ensuring the highest-level of accuracy.
- Address and resolve customer issues promptly and effectively, escalating as needed.
- Work closely with the technical support team to ensure timely resolution of technical challenges.
- Gather feedback from customers regarding their experiences and relay insight to internal teams for continuous improvement.
- Proactively identify areas for process optimization to enhance the overall customer journey.
Expected Behaviors Aligned with Cultural Values and Anchors :
Required Education, Experience, and Skills :
Preferred Education, Experience, and Skills :
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About Bird Buffer
BirdBuffer® solves the public health, safety and damage to critical facilities caused by pest birds. Our solution is innovative, unique and patented. It is the most effective, safe and humane approach to preventing damage and disease caused by unwanted birds.? Our focus is to serve facilities managers, health and safety professionals, wildlife experts and maintenance teams whose job is to SAFELY maintain and protect expensive infrastructure. Our markets include Energy & Utility Infrastructure, Food Production Facilities, Industrial and Commercial Buildings and Aviation & Transportation Facilities.? Proudly based in the Pacific Northwest, we serve customers across the US and around the world.
ABOUT SILVER FALLS CAPITAL
Silver Falls Capital is a private investment company, headquartered in the Pacific Northwest, focused on the acquisition and successful long-term operation of privately held companies.? We acquire companies in attractive end markets and bring strategic and operational expertise, talent and investments to help those companies reach their full potential.??Omni CleanAir, SportWorks, BirdBuffer and CITC are wholly owned subsidiaries of Silver Falls Capital.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, marital status, age (over 40), or disability (including AIDS, and cancer-related medical condition).
Requirements : PI260885881
