Crisis Services Supervisor, KC Region

Job Description:

Job Title: Crisis Center Supervisor

Location: Kansas City, Missouri area

Department: Crisis Services

Employment Type: Full-time

Shift: Monday-Friday (8:00am – 5:00pm CST)

Job Summary:

Are you a passionate and dedicated mental health professional looking to make a positive impact in the lives of children and adolescents? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Burrell Behavioral Health as a Crisis Services Supervisor in the Kansas City, Missouri area!

As a Crisis Services Supervisor you will oversee the provision of emergency response services to individuals in distress, typically working in a crisis hotline or mobile crisis unit setting. Key responsibilities include managing and training staff, ensuring effective delivery of crisis intervention and counseling services, monitoring service quality, maintaining up-to-date knowledge of best practices and relevant legislation, liaising with external partners such as law enforcement and healthcare providers, handling complex cases, and administering day-to-day operations while promoting a safe and supportive environment for both employees and those seeking help. Additionally, you may be tasked with budgeting, fundraising, and advocacy efforts aimed at raising awareness about mental health issues and supporting ongoing improvements within the crisis services field.

Kansas City offers a high quality of life, affordable housing, excellent schools, and endless opportunities for entertainment, culture, and outdoor activities. Join us in making a difference in the lives of children and advancing your career!

Position Perks & Benefits:

•             Employee benefits package - health, dental, vision, retirement, life, & more**

•             Paid time off - 29 days per year including vacation & holiday pay

•             Clinical supervision - provided free* for PLPC, LMSW, PLMFT

•             Additional income opportunities - for LPC & LCSW (provide supervision)

•             Mileage reimbursement - company paid for work functions requiring travel

•             NHSC approved - eligible site for tax-free student loan assistance

•             Top-notch training - initial, ongoing, comprehensive, and supportive

•             Career mobility - advancement opportunities/promoting from within

•             Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

• Staff Management: The supervisor is responsible for managing and supervising staff members, including hiring, training, scheduling, and evaluating their performance. They ensure that staff members have the necessary skills and resources to perform their duties effectively.
• Program Development and Implementation: The supervisor develops and implements programs and services that meet the needs of clients. This includes creating policies and procedures, developing training materials, and ensuring compliance with relevant laws and regulations.
• Client Services: The supervisor ensures that clients receive high-quality services that meet their needs. This involves assessing client needs, providing direct services when necessary, and coordinating referrals to other agencies or service providers.
• Risk Management: The supervisor is responsible for identifying potential risks and taking steps to mitigate them. This includes implementing safety protocols, conducting risk assessments, and ensuring that all staff members follow established policies and procedures.
• Quality Assurance: The supervisor monitors the quality of services provided by the crisis center and takes steps to improve them. This involves collecting data, analyzing outcomes, and making recommendations for improvement.
• Community Outreach: The supervisor represents the crisis center in the community and builds relationships with stakeholders. This involves attending community events, giving presentations, and collaborating with other organizations to address common goals.
• Administration: The supervisor manages the administrative functions of the crisis center, including budgeting, financial management, grant writing, and reporting. They ensure that the crisis center operates efficiently and effectively.
• Compliance: The supervisor ensures that the crisis center complies with all applicable laws, regulations, and standards. This includes maintaining accurate records, following confidentiality guidelines, and adhering to ethical principles.

Education and/or Experience Qualifications:

• Requires a master’s degree or higher in psychology, social work, counseling or related behavioral health field and be an experienced, qualified mental health professional
• Professional license preferred (PLPC, LPC, LMSW, or LCSW)
• Establish effective relationships via telephone and personal contacts.
• Able to communicate effectively before community groups, employees of the organization, and client’s family members/natural supports.
• Must complete CPI, First Aid, and CPR certifications
• Adaptability (ability to perform effectively in the face of changing job demands)
• Initiative (taking necessary and appropriate action on one’s own)
• Prior to be removed from probationary status, must demonstrate competencies in the required areas of crisis intervention, safety and legal issues, working with law enforcement.

Additional Qualifications:

•             A valid driver's license and a reliable vehicle.

•             Strong communication and interpersonal skills.

•             Ability to work independently and as part of a team.

•             Flexibility and adaptability in a fast-paced environment.

•             Compassion, empathy, and a genuine desire to help others.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.