Mobile Crisis Specialist

Job Description:

Job Summary:

In accordance with agency Mission, Vision, Values, and Goals, provides services to persons experiencing mental health crisis. The Mobile Crisis Specialist I is on-call, is mobile, and works as a team member with other staff within the. Provides face to face crisis assessments unless requested by client to utilize a telehealth/phone crisis intervention 

Essential Job Functions:

• Provides needed on-call/mobile coverage determined by their work schedule.

• Provides face to face crisis assessments unless requested by client to utilize a telehealth/phone crisis intervention.

• Communicates with other Crisis Team members when backup is needed and accesses other necessary community or resources when appropriate.

• Assess for risk and coordinate the individual’s needs during crises: facilitate access to appropriate crisis services, assists with coordinating hospitalization for individuals when appropriate, or assists with connecting with other appropriate resources. Complete a safety plan with individuals as necessary.

• Understand how to work with area law enforcement and emergency medical personnel to the benefit of the individual and their families.

• Maintain good communication with both internal programs and external community partners to provide access and/or referrals to services as needed.

• Have knowledge of signs and symptoms of mental illness in children and adults in order to effectively serve individuals in crisis.

• Be able to navigate the legal system with regard to custody and guardianship issues with children and families in order to provide the best care in the least restrictive environment.

• Have knowledge of the involuntary commitment process.

• Maintains proper and timely documentation to ensure compliance and/or reporting to DMH, BBH, and other concerned entities.

• Follows all agency policies and procedures including emergency and corporate compliance policies and procedures 100% of the time.

• Attend scheduled conference calls, webinars, face-to-face meetings/trainings, and individual and group supervision.

Knowledge, Skills, and Abilities:

• Knowledge and skills in assessing, triaging, and treating suicidality; crisis intervention.

• Effective oral and written communication skills.

• Problem solving/decision making/clinical judgment.

• Time management.

• Computer/electronic medical record knowledge

• Work independently

• Establish effective relationships via telephone and face-to-face contacts.

• Adaptability (ability to perform effectively in the face of changing job demands)

• Initiative (taking necessary and appropriate action on one’s own)

• CPR/First aid and CPI certified

• Ability is complete screening tools and safety plans.

• Able to follow direction and accept supervision

• Prior to being removed from probationary status, must demonstrate competencies in the required areas of crisis intervention, safety and legal issues, and working with law enforcement.

Experience and Education Qualifications:

• A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field.

• A minimum of a high school diploma or GED and 5 years supervised clinical experience in mental health or human services

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.