What are the responsibilities and job description for the Application Production Support Specialist position at BBH (Poland) Sp. Z.o.o.?
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Join us as an Application Production Support Specialist
Brown Brothers Harriman is currently recruiting Application Production Support Specialist to join our Infomediary Data Solutions team. In this role you will provide application support with specific focus on the technical features of the applications in the Financial Technology area. Function as one of the key contacts for the organization on all production issues during the individuals shift. Share the responsibility for performance, reliability, and optimization for all areas of assigned applications with other members of team. Act as an owner of incidents and service requests and ensure that the resolution is provided within defined service level targets (time, quality). Respond to alerts related to applications’ availability and performance. Enhance automated health monitoring for supported applications.
The role is expected to develop a high level of expertise on all facets of assigned applications including but not limited to the physical and logical infrastructure. Will work with application development, database and systems specialists for additional support when required to supplement and expand their knowledge.
Some of your key responsibilities include:
- Assist Production Support Team in triage of application Incidents. Based on experience and analysis will use discretion on creating short term solutions to restore service.
- Lead Incident Management efforts which include management of the Incident ticket, communication to interested parties and timely escalation and communication of issues.
- Serve as an application expert for Business requests and inquiries to ensure a timely response to business needs and questions regarding the use and capabilities of the assigned application.
- Proactively research and escalate any abnormalities to mitigate system issues and/or downtime.
- Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed identify and document workarounds.
- Develop continuous monitoring of core system functions.
- Based on the immediate need manage internal communication around Major Incidents.
Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years
What we offer:
- To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
- 24 days of occasional remote work from Poland during a calendar year
- Contracts for an indefinite period, from day one
- Private medical care
- Life Insurance
- Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
- Professional trainings and qualification support
- Wellbeing Program
- Online Social Fund benefit platform
- Social, sport and integration events
- Onboarding Program for new hires
Desired Qualifications:
- 3 years of proven experience in systems analysis, development, or application / infrastructure support.
- Overall technical proficiency (e.g. infrastructure components, basic programming skills).
- Strong analytical and logical thinking skills
- Strong SQL skills and database design knowledge
- Splunk or similar APM/Log analysis tool knowledge (e.g. AppDynamics, Dynatrace, ELK)
- Readiness to learn and develop new skills
- Experience working with a Global team
- BA/BS Degree in Computer Science and/or related work experience
- Experience with ServiceNow is a plus
- ITIL Foundation Certification is a plus
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
