Change Management Lead Business Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Change Management Lead Business Analyst!

Brown Brothers Harriman is currently recruiting a Change Management Lead Business Analyst. As a Lead Business Analyst in our Service Delivery Change Management team, you will initiate, organize, and drive small/medium-sized projects or segments of large projects that address business goals and deliver business value. Under the direction of a project or program manager, you will participate in all phases of the project life cycle and be responsible for execution of project tasks in accordance with standards and best practices.  You will lead effective meetings to gather, validate and document business requirements, as well as current and future state workflows. You will analyze data, research issues, and design solutions to meet business needs. In addition, you may lead user acceptance testing, training, and implementation of new and existing applications as defined in a project or product roll-out plan.

Your knowledge of financial services specifically including Alternative Assent Management Administration or project lifecycle methodologies (Agile/Waterfall/Hybrid approaches), as well as strong organizational skills, will enable you to multi-task in a fast-paced environment driven to deliver on the strategic investments of the Firm. To be successful, you’ll need to be results-oriented and understand the impact of the project on the business as a whole. Your creativity and intellectual curiosity will enable you to manage through obstacles and drive resolution of issues. You will need strong communication and negotiation skills to successfully liase between business managers and systems analysts and developers to understand and articulate business requirements, and assist in the design, development and implementation of technology enhancements.

Some of your key responsibilities include:  

Management:

• Lead small/medium sized projects or workstreams/segments of large projects or programs
• Plan meetings, prepare materials, and lead or participate in meetings with business users and sponsors, systems groups, vendors and clients
• Prepare project status reporting and other project communications for internal and external stakeholders
• Track and organize open items; understand the time sensitivities of open issues and drive to resolution

Analysis / Documentation / Testing / Support:

• Assist in workshops and meetings to identify key issues, requirements, and gaps.
• Document and/or review business requirements gathered from business users, sponsors and clients, and obtain user signoff on the requirements
• Conduct business analysis to determine how changing business needs will affect the system or product; clearly articulate the business need and potential solutions with support of insightful analysis and documented evidence
• Design creative solutions that meet the goals and objectives of the project and align with product/ discipline strategy. Lead design sessions, driving to creative, thoughtful, viable solutions
• Provide guidance for Business Analysts through coaching, resolving conflicts, coordinating activity, and assigning work
• Participate in testing of system changes, which may include user acceptance testing, regression testing, client testing and/or parallel/pilot testing as required

Client Service:

• Act as Subject Matter Expert in demonstrating new products and assisting with questions or presentations

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• 5 years related work experience. Financial services industry knowledge and experience preferred
• BA/BS degree, and/or equivalent work experience
• Proficiency using windows-based applications, including MS Office applications such as Word, Excel, PowerPoint. Working knowledge of SharePoint
• Knowledge of Jira, Confluence
• Ability to recognize one's own strengths and limitations, taking appropriate initiative to pursue development activities and seek assistance as needed
• Proactive and results oriented
• Demonstrated ability to work in a team-oriented environment
• Excellent written communication skills. Ability to communicate effectively and with clarity, with ability to negotiate
• Consultative and advisory skills with ability to work and communicate professionally with internal and external clients
• Experience developing and delivering presentations
• Experience working with Tricentis qTest is a plus
• Creative and effective problem-solving and analytical skills

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.