Client Cash Management Team Leader

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Client Cash Management Team Leader!

Brown Brothers Harriman is currently recruiting a Client Cash Management Team Leader to join our Team. In this role you will direct Global Cash Services team resources to achieve overall client satisfaction and serve as a point of escalation for complex cash related issues. You will manage core product functions as required to support high client satisfaction. As a Team Leader you will be manage your direct supervisors and l work closely with the Client Cash Oversight Manager on overall team management including management reporting, budgeting, oversight, risk/audit issues, projects and strategic initiatives.

Some of your key responsibilities include:  

• Establish service standards for assigned client groups ensuring standards are shared with and understood by team members and all internal support groups

• Serve as an senior escalation point for client service issues and deliverables

• Work closely with Client Service teams to stay abreast of client goals and identify opportunities to expand client relationships.

• Coordinate with Cash Operations as well as CSG, RM and Treasury on any issues impacting client cash management

• Responsible as the day to day technical or functional expert in their assigned areas and directs the activity of supervisors and staff

• Participate in the interview and selection process for job applicants

• Participate in inter-departmental and cross Line of Business Project teams and act as Global Cash representative on cross departmental projects

• Complete and oversee the completion of the BBH annual performance review process.and provide ongoing feedback and coaching to staff to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations

• Review and discuss client cash issues requiring escalation with Sr. Management and continually revise guidelines and policies to enhance team effectiveness

• Manage controls efficiently to alleviate any areas of potential risk

• Work closely and establish good working relationships across the organization including with Global Cash Operations, CSG, Corporate Actions, Trade Management, FX, Funds Transfer, Treasury and Relationship Management to resolve issues

• Work closely with clients to understand their cash management processes and investment goals to ensure BBH is providing all relevant reporting and data to them

• Realize team and client efficiencies through increased automation and improved workflows

• Lead and assist in implementing the coordination of new business, product implementations and conversions and provide support of Global Cash investment projects and strategic initiatives

• Support the Cash Oversight Manager in planning strategic goals for the team including staffing, new products, strategic client projects and goal setting

• Work with internal systems groups on client and firmwide cash related projects (BRD, UAT, implementation, etc)

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• BA/BS degree or equivalent work experience

• 4 - 6 years of Financial Services experience

• Maintain a strong knowledge of BBH’s Departments/LOBs, systems, and services

• Build and maintain relationships at all levels both within and outside the organization

• Customer Service orientation, works to exceed client expectations

• Demonstrated excellence in Written/Verbal communications to a variety of audiences

• Demonstrate strong project management skills

• Demonstrate strong risk management skills

• Facilitate process improvements

• Ability to participate in planning and budgeting process

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.