Product Development Analyst – Fund Services Process Automation Specialist

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Product Development Analyst!

Brown Brothers Harriman is currently recruiting a Fund Services Process Automation Specialist. The Fund Services Process Automation Specialist  (internal title: Product Development Analyst) plays a key role in the definition and development of enhancements to BBH’s Fund Services disciplines globally. Working independently and with multi-domiciliary and multi-disciplinary teams, the Product Development Analyst assists Product Managers in ensuring that BBH meets and understands its client’s product and service expectations.  You will liaise with internal contacts and clients to construct, deliver, and ensure the appropriate decisions are made related to client and product-related technology development, operations processes, new and existing product initiatives, training, and audit and regulatory commitments.  The Product Development Analyst also acts as the point of escalation (technical support) for issues that arise with the tools creates within the business to augment the systems organization supported applications.  This role requires strong experience in Fund Accounting and Fund Administration and the broader Service Delivery across varying fund structures. This role will support several functions and departments within Investor Services.

Some of your key responsibilities include:  

• Support Fund Services and ETF business teams by delivering on offline solutions through coding macros, databases that are not supported by core applications
• Partner with RE, Change Management, and Service Delivery constituents to assist in creating and optimizing service offering and continuously improving efficiency, effectiveness, productivity, and controls
• Participate in analyzing and designing automated solutions to business problems
• Assist in developing business requirements associated with expanded services or requirements for existing administration applications globally
• Ensure system specifications meet the defined requirements set and priorities
• Assist in developing and implementing project plans and in creating documentation related to unit and user testing, user implementation, and ongoing support
• Design, develop and deliver technical product training globally
• Participate in the training and support during roll-out of new products and enhancements.
• Interface with Technology, Change Management, and Service Delivery to evaluate, recommend and implement product and platform changes, as well as operational investment via IRG business cases
• Participate and assist in coordinating strategic client, prospect and industry discussions that showcase BBH expertise, promote BBH products and services and position BBH for long-term opportunities
• Provide subject matter expertise to Product Managers or Client Service Relationship Managers relating to specific systems products as required
• Proactively oversee operations service levels by arranging pulse checks, modifying procedures and discussing best practices
• Seek out and participate in team and interdepartmental projects
• Ensure global team is updated appropriately with progress and insights

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• BS/BA degree or equivalent work experience
• Related experience in the financial services industry
• 3 years experiences in developing VBA solutions
• Developing Python application, Alteryx, Tableau, Qlik and/or SharePoint experiences are plus
• Ability to create complex macros/databases
• Ability to conform coding practices to align with department/enterprise methodologies
• Working knowledge of Fund Services and/or ETF applications
• Knowledge and experience preparing and executing test scripts are preferred
• Strong Written and verbal communication skills
• Ability to design, develop and deliver technical training using the global learning approach
• Aptitude for understanding global business considerations when implementing new business systems

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.