What are the responsibilities and job description for the Account Specialist position at BBJ La Tavola?
Salary range: $40,000 - 55,000
No matter who you are or how you interact with us at BBJ La Tavola, we want you to be always awestruck. Our Customer Service Team is our in-depth, personalized service model for delivering best-in-class customer assistance. Our team aims to provide an exceptional client experience through an unrivaled sense of dedication, design support, and creative problem-solving skills. We are regarded as subject matter experts and the trusted advisors for new and existing clients.
In this role, you'll accomplish:
- Providing product and design support to planners, coordinators, florists, and other industry professionals
- Partnering cross-functionally with sales, operations, marketing, and other teams to ensure an exceptional customer experience
- Developing a deep knowledge of BBJ La Tavola’s offerings to help our customers navigate our extensive products and services
- Adapting to fluctuations in the volume of inquiries while demonstrating composure and flexibility as customer needs evolve
- Effectively resolving customer issues and providing tailored solutions via various communication channels
- Building and fostering relationships while ensuring customer satisfaction and retention
- Contributing our company’s values, culture, and vision through sharing your ideas and strategies
A good fit is someone who has:
- A demonstrated history in customer service and is genuinely passionate about helping customers with a strong desire to learn
- Excellent organizational skills, high attention to detail, and the ability to prioritize and problem solve in a fast-paced environment
- A clear, professional, informative communication style and excellent phone, written, and verbal communication skills
- Familiarity with handling customer escalation, collaboration with sales, and consultative problem-solving skills
About BBJ La Tavola
At BBJ La Tavola, we are invested in helping you develop your career. There are countless ways for employees to learn and grow, including internal mobility. Our company culture builds connections, careers, and employee opportunities by creating a workplace that values diversity, teamwork, and transparency. BBJ La Tavola helps create unforgettable experiences for our partners every day. We’d love to create an unforgettable experience with you. If this sounds like something you’d like to be part of, we’d love to hear from you.
Salary : $40,000 - $55,000
