What are the responsibilities and job description for the Call Center Manager position at BBSI Portland?
Job Description
Job Description
JOB TITLE : Call Center Supervisor FLSA CLASSIFICATION : Hourly – Non-Exempt
POSITION SUMMARY : Everything we do is in support of business owners. We offer outsourced benefits, HR, risk management, payroll administration, and recruiting to small-and medium-sized businesses. We combine expert knowledge with industry-leading solutions allowing business owners to focus on their core business while building stronger companies.
The Barrett Business Services Inc (BBSI) call center includes a team of appointment setters who contact small business leads to provide a meeting opportunity for our sales team to conduct a discovery meeting. The discovery meeting identifies prospective clients.
The Call Center Supervisor will oversee the Appointment Setters in areas of scheduling and timekeeping, payroll review, rule adherence, and quality and production feedback.
This is an in-office position in a BBSI facility.
REPORTING RELATIONSHIPS : This position reports to the Director of Revenue Operations and works in partnership with other call center support employees and BBSI subject matter experts.
DUTIES AND RESPONSIBILITIES :
- Works across a specific geographic territory to identify and hire Appointment Setters while contributing to reach and exceed monthly appointment goals
- Executes phone calling, objection handling and probing techniques to target prospects to set appointments
- Monitors calls and provides feedback and training to appointment setters
- Maintains schedule and timekeeping for appointment setters, providing reports to the payroll specialist for processing each week
- Works 40 hours per week on site during the hours of 7am to 6pm
- Uses provided technology and equipment to execute high volume calling
- Performs other duties and responsibilities as assigned
CORE TRAITS / COMPETENCIES :
PREFERRED REQUIREMENTS :
QUALIFICATIONS :
SALARY AND OTHER COMPENSATION :
The starting pay range for this position is $33-$38 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.
This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.
Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity and fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.
Paid Time Off : 40 hours of paid sick leave annually (additional sick / front loading / accrual, if any, based on state or regional requirements); vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.
Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.
Company Description
DUTIES AND RESPONSIBILITIES :
Assist with various aspects of 401(k) administration, including billing review, eligibility review, funding, contribution change review and loan processing
Assist with annual 401k plan audits and filing requirements
Assist with annual Open Enrollment planning and completion
Ad hoc duties and special projects including research, system testing and implementation, process documentation and cross-training
Other duties, projects and responsibilities as assigned
CORE TRAITS / COMPETENCIES :
Highly organized with the ability to efficiently and accurately complete tasks on time with minimal supervision
Strong attention to detail and proven abilities in analysis and problem solving
Ability to compile large amounts of data from multiple excel spreadsheets
Strong written and verbal communication skills
Strong sense of stakeholder mentality, propriety and confidentiality
Ability to work in a team environment providing in-depth analysis and recommendations using critical thinking and sound judgment
SPECIAL REQUIREMENTS :
At least 2 years of experience working in employee retirement benefits, preferably with multi-state knowledge
Comprehension of state and federal laws
HRIS administration experience
Working knowledge of the legal requirements applicable to retirement and welfare benefits
Broad range of analytical skills with strong proficiency in Microsoft Office Suite
Ability to collect, reconcile, analyze and summarize data into reports.
Salary and Other Compensation :
The starting hourly rate for this position is between $26.50-28.00 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.
This position is also eligible for annual incentive pay equal to 5% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan.
Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.
Paid Time Off : Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.
Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.
If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. bbsi.com Please apply via this posting and not by contacting our local or corporate offices.
Click here to review the BBSI Privacy Policy : https : / / www.bbsi.com / privacy -policy
Company Description
DUTIES AND RESPONSIBILITIES : Assist with various aspects of 401(k) administration, including billing review, eligibility review, funding, contribution change review and loan processing Assist with annual 401k plan audits and filing requirements Assist with annual Open Enrollment planning and completion Ad hoc duties and special projects including research, system testing and implementation, process documentation and cross-training Other duties, projects and responsibilities as assigned CORE TRAITS / COMPETENCIES : Highly organized with the ability to efficiently and accurately complete tasks on time with minimal supervision Strong attention to detail and proven abilities in analysis and problem solving Ability to compile large amounts of data from multiple excel spreadsheets Strong written and verbal communication skills Strong sense of stakeholder mentality, propriety and confidentiality Ability to work in a team environment providing in-depth analysis and recommendations using critical thinking and sound judgment SPECIAL REQUIREMENTS : At least 2 years of experience working in employee retirement benefits, preferably with multi-state knowledge Comprehension of state and federal laws HRIS administration experience Working knowledge of the legal requirements applicable to retirement and welfare benefits Broad range of analytical skills with strong proficiency in Microsoft Office Suite Ability to collect, reconcile, analyze and summarize data into reports. Salary and Other Compensation : The starting hourly rate for this position is between $26.50-28.00 per hour. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate. This position is also eligible for annual incentive pay equal to 5% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan. Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program. Paid Time Off : Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually. Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit. If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. bbsi.com Please apply via this posting and not by contacting our local or corporate offices. Click here to review the BBSI Privacy Policy : https : / / www.bbsi.com / privacy-policy
Salary : $27 - $28
