What are the responsibilities and job description for the Customer Service Coordinator position at BBSI Salt Lake?
Job Description
Job Description
Shift : Monday - Friday 7 : 30 AM - 4 PM (some flexibility)
Pay Rate : $18.50
Position Summary : The Customer Service Coordinator interacts with customers who contact Ottobock to request fabrication or repair of Prosthetic & Orthotic device (s) request information (which may include placing orders, ETA of finished fabrication job, quotes, component recommendations, etc.), report problems or concerns, or other customer-related issues. Responsible for creating a high level of satisfaction for customers who contact Ottobock and upholding the company brand. Each day lends itself to the opportunity to help others and create loyal Ottobock customers. This position is critical to providing an exceptional experience to all customers to create repetitive business and brand loyalty. The position is fast pace demanding multi-tasking skills, prioritization, time management, and attention to detail to meet productivity requirements.
Responsibilities :
- Answers incoming calls and handles them courteously and professionally, regardless of the caller’s demeanor.
- Utilizes basic Customer Service Skills and performs one-to-one call resolutions.
- Verifies and updates customer information as necessary to maintain the accuracy of records.
- Gathers and enters order information, and provides information on product delivery times and cost estimates to set expectations.
- Knows the product lines and product families across all Business Units.
- Locates parts and materials numbers of products when the customer is not able to provide them.
- Basic troubleshooting on products and determining the appropriate next level of support.
- Gathers appropriate information from customers regarding problems and complaints, properly codes complaints, and directs to appropriate individuals for resolution in compliance with the FDA guidelines completing required forms and acting in good faith on behalf of the customers.
- Ability to learn medical terminology and communicate with Clinicians.
- Learned to proficiently navigate through SAP software, with emphasis on Sales and Distribution along with Production & Manufacturing.
- May act as a liaison between customer and company in expediting orders, providing resolutions, and communicating to provide exceptional customer service.
- Completes appropriate data entry and / or paperwork for the above activities
- Actively participates in group process improvement activities
- Meets expected productivity levels
- Provides exceptional customer service at all times
Qualifications :
Dress Code : Casual warehouse. Long pants, close-toed shoes
Company Description
BBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldn’t see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success.
Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both in order to make a successful placement.
Company Description
BBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldn’t see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success. Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both in order to make a successful placement.
Salary : $19
