COBRA Manager

Position Overview: We are seeking a detail-oriented Cobra Manager to join our team. In this role, you will be responsible for the day-to-day supervision leadership, and management of the Cobra team as well as Cobra and Retiree billing administration. You will handle tasks related to servicing clients and communicating information to internal departments. Key responsibilities include successful achievement of Cobra new client implementations, maintaining ongoing quality, turnaround time and service expectations, setting priorities for reporting, and special projects, while maintaining a positive working relationship with clients and other departments. Strong organizational and communication skills are essential for success in this role.

Key Responsibilities:

COBRA Administration and Implementation:

• Manage all aspects of COBRA implementation & administration, including sending COBRA notices & letters.
• Oversee posting payments and processing terminations & new enrollments.
• Ensuring appropriate system(s), department & brokers, and more are updated.
• Master the COBRA administration system and oversee its use to maintain rate changes and build new groups.

Customer Service and Communication:

• Promptly handle customer telephone calls with professionalism & courtesy.
• Oversee and maintain expectations within the Cobra phone queue.
• Establish excellent working relationships with clients.
• Skill in strong interpersonal and written communication.
• Ability to effectively communicate plan provisions to clients and other departments.
• Ability to maintain confidentiality of material and information.

Reporting and Data Management:

• Prepare reports as needed.
• Ability to accurately compile data and perform detailed work.
• Ability to analyze detailed information.

Regulatory Knowledge and Learning:

• Learn & understand Federal regulations pertaining to COBRA administration.
• Knowledge of eligibility, billing, premium collection guidelines for various fully insured products and effectively communicate these provisions.

Organizational and Administrative Skills:

• Perform other duties as assigned.
• Ability to multi-task and meet deadlines.
• Ability to maintain regular attendance.
• Ability to maintain a professional appearance and demeanor.
• Ability to work as a member of a team and with other departments.

Must Haves:

• High school graduate or equivalent.
• Basic computer skills, with proficiency in Microsoft Outlook programs & internet browsers.
• Strong work ethic, with the motivation and discipline to self-manage.
• Knowledge of business correspondence, filing, and general office procedures.
• Skill in strong interpersonal and written communication.
• Ability to strive for accuracy and analyze detailed information.
• Ability to maintain confidentiality of material and information.
• Ability to work as a member of a team and with other departments.

Nice to Haves:

• Experience in the insurance industry.
• Knowledge of the Benefits Connect eligibility, billing, premium, and commission files or the ability to learn quickly.
• Skill in critical thinking.
• Ability to effectively communicate plan provisions to clients and other departments.