What are the responsibilities and job description for the Dispatcher - Transportation, Logistics, Routing and Customer Service position at BC?
Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have a strong background in transportation management systems and related software applications.
Position Title: Dispatcher
Location: Carson, CA 90746
Expected Duration: 1 Months
Pay Rate: $22/hr on W2
Job Description:
- Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Key Job Activities:
- Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
- Provides highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers
- Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
- Reviews drivers paperwork and files paperwork
- Review and updates routes, new customers based on daily communication, reroutes existing customers as required
- Ensures that routes are balanced daily
- Assists Trans Supervisor/Manager as needed/directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
- Always maintains a safe and compliant workplace
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
- Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
- Perform other duties and responsibilities, as assigned
Education:
- Preferred Education: in High School or Equivalent
Experience:
- High School Diploma or equivalent
- 2 Years experience, preferably in Transportation, Logistics, Routing and Customer Service
- Proficient in Microsoft Office applications
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Job Types: Full-time, Contract
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Morning shift
Work Location: In person
Edit job
Job Type: Full-time
Pay: $21.50 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Carson, CA 90746 (Required)
Ability to Relocate:
- Carson, CA 90746: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $22
