Systems Support - Senior Health Care Analyst

Responsible for planning, organizing, directing, implementation, and leading department assignments. Position operates within broad objectives to ensure optimum utilization of manpower and budget. Research, compile and analyze appropriate and relevant data and make recommendations for operational improvements.

• Leads in the research, analysis, identification and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
• Possess and maintain an extensive comprehensive knowledge of BCBSM business, products, programs (including provider data, networks, etc.), corporate organizational structure (including functional responsibilities), and basic research principles/methodologies.
• Manage and monitor multiple projects simultaneously by establishing project plans and objectives to ensure goal attainment within defined parameters.
• Develop lines of communication to discuss/review results of analysis to management via reports/presentations and assist management in implementing programs that provide solutions.
• Investigate, review, recommend, communicate and implement solutions which identify problems/root cause of issues.
• Identify and resolve challenges in order to fulfill key corporate objectives and respond to the demand of change management and initiate actions needed to plan, organize and control team activities.
• Independently develop and plan, reports, papers and/or other materials in a clear and concise manner.
• Provide expertise and guidance to unit and corporate staff as required.
• Acts as liaison between corporate business areas and participates in group or committee discussions.

"Qualifications"

• Bachelor's Degree in Business Administration, Economics, Health Care, Information Systems, Statistics or other related field is required. Master's Degree in related field preferred.
• Six (6) or more years experience in related experience, typically in two (2) subject areas (e.g. financial analysis, planning, health care economics, health care policy, statistical modeling, business decisions, analysis, or business management).
• Excellent analytical, planning, problem solving, verbal and written skills to communicate complex ideas.
• Excellent knowledge and use of existing software packages (PowerPoint, Excel, Word, etc.).
• Strong working knowledge of data languages such as SAS or SQL.
• Ability to work independently, within a team environment and communicate effectively with employees at all levels.
• Other related skills and/or abilities may be required to perform this job.

Department specific requirements for System Support Senior Healthcare Analyst

Responsible for system support and implementation of BCBSM care management projects including the following:

• Act as the liaison between IT and business on projects that impact Care Management systems.
• Analyst on completing impact assessments for projects that impact Care Management.
• Analyst on communicating and clarifying business requirements to IT regarding Care Management systems.
• Analyst on SIT/UAT.
• Analyst on postproduction checkout processes as needed.
• Analyst on developing system documentation as needed.
• Production support ticket monitoring and tracking for all data exchanges.

Qualifications

• Bachelor's Degree in related field required. Clinical degree in related field preferred.
• Minimum of Five (5) years’ experience in Care Management including experience leading project teams.
• Knowledge of BCBSM Medicare Advantage Care Management programs, vendors and systems required.
• Knowledge of IT standard processes including Agile development methodology including delivery of business requirements and testing.
• Knowledge of health insurance and health care industry in general, more specific about BCBSM MA business, products and programs.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.