What are the responsibilities and job description for the Senior Instructional Developer - Medicare Advantage Grievance & Appeals position at BCBSM Career Section?
The Instructional Designer is responsible for designing learning experiences that solve business problems through the thoughtful combination of communications, eLearning, instructor-led training, performance support and other interventions. They ensure that high-quality, innovative, and effective learning solutions are designed, developed, and delivered by different teams in a timely manner to satisfy business needs.
Engage with stakeholders from different parts of the business to rapidly analyze their needs and design high-level learning solutions that may include a range of low, medium and high-fidelity learning interventions
Plan, coordinate, and develop support materials and communications for divisional and/or corporate projects.
Report project statuses to various levels of management.
Develop performance-based training and development systems to meet operational needs and requirements.
Develop cross-trainings for various employees to carry out job functions.
Support department, divisional and corporate goals.
Represent department and division as requested on work groups and special assignments.
Establish and meet deadlines and reporting requirements.
Conduct a need analysis to design and develop materials to support training and end-users for projects, implementations & initiatives for internal, external and self-service customers.
Interact with customer and subject matter experts to ensure technical accuracy of instructional content.
Work closely with subject matter experts (SME's) to ensure quality content is developed.
Evaluate documentation/training systems to ensure effectiveness.
Maintain current knowledge of relevant technology as assigned.
"Qualifications"
Bachelor's Degree in Instructional Technology or Training & Development, Technical Communications preferred.
Three (3) years experience utilizing multimedia tools such as Captivate, Camtasia, Articulate Storyline, Illustrator preferred.
Two (2) years of project management experience preferred.
Experience in designing and developing computer-based training, storyboards, and lessons to be used in a variety of delivery media is required.
Experience with documentation or training authorizing systems preferred.
Technical writing skills, preferred
Proven project leadership or employee leadership skills/experience.
Knowledge of instructional design principles to provide effective/efficient training solutions to business problems and effectively communicate recommendations to all levels of employees
Demonstrated skills developing with authoring tools such as Adobe Captivate, Articulate Storyline, Animate, Camtasia, SharePoint knowledge, preferred.
Knowledge of adult learning theories with the ability to create content relevance by mapping courses with perceived learner needs and plan instructional strategies relevant for wide variety of adult learners
Ability to devise instructional strategies in alignment with real learning contexts and choose the technology that best supports the instructional strategy
Proven ability to reduce various types of Cognitive load that pertain to ILT and eLearning.
Maintains a high degree of knowledge in existing and emerging learning methods; ability to assess and envision how these methods can be applied to course development efforts.
Demonstrated analytical, organizational, and problem resolution skills.
Conduct group presentations and facilitate end-user training.
Department Preferences:
- Prior experience with grievance and appeals, insurance, and/or Medicare guidelines is preferred, but not required.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
