What are the responsibilities and job description for the Client Technology-Product Configuration Specialist position at BCD Travel?
Client Technology-Product Configuration Specialist
Date : Jan 8, 2025 Location :
US, Virtual, NOAM
Start your journey with BCD : Grow, connect, collaborate and celebrate with our global team
Client Technology-Product Configuration Specialist(Remote)
Full time, United States
In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given.
As aClient Technology-Product Configuration Specialist,you will
Validate, review, and monitor escalation processes from the Site Administrators
Solve incidents if possible and communicate the solution to the Site Administrators or the customers
Complete the incident registration with all the technical information to allow escalation to the supplier
Modify configurations of online sites for OBT, Portal, TSA and TSPM
Test the modifications and document the results before closing or forwarding the incident
Escalate the case to the vendor or development team
About you
Experience in the travel industry and Site Administrator knowledge
Excellent spoken and written language skills, also in English
Good knowledge of GDS Systems
Experience in Agent & Client facing Travel Technology
Prior experience in the application administration
Team player with great empathy for customer needs
About us
We're a market leader in travel management : We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000 people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.
You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Config Manager Client Technology Support is between $65,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
LI-Remote
LI-VP1
Salary : $65,000 - $80,000
