Director, Product Planning

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Director, TripSource Customer Success (Remote)
Full-time, United States, Costa Rica, Spain, UK, Netherlands, Poland

As Director, TripSource Customer Success, you will be responsible for ensuring clients achieve maximum value and success from the TripSource platform. This role focuses on managing client relationships, driving customer engagement, and ensuring adoption, satisfaction, and retention.

The ideal candidate will act as a strategic partner to clients, addressing their needs, solving challenges, and serving as a critical bridge between clients and internal teams.

As a Director, TripSource Customer Success, you will

• Gather client feedback and collaborate with cross-functional teams to advocate for feature enhancements or improvements
• Develop success plans and strategies tailored to the client's business objectives and platform goals
• Build and maintain strong relationships with clients, acting as a trusted advisor to ensure their success with TripSource
• Address client questions, resolve challenges, and provide timely updates to ensure client readiness for going live
• Partner with Sales and Solutions Engineering teams during the pre-sales phase to provide platform expertise and ensure alignment between client requirements and TripSource capabilities
• Assist in preparing and delivering client-facing demonstrations and presentations to showcase TripSource functionality

About you

• Prior experience in customer success, account management, or similar client-facing roles, preferably in corporate travel
• Prior experience with corporate online booking tools
• Strong relationship management and communication skills with the ability to build trust and credibility
• Proven problem-solving skills with a proactive approach to addressing customer issues
• Customer-centric mindset with a passion for driving client success and satisfaction
• Results-driven with strong attention to detail and follow-through

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000 people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, TripSource Customer Success is between $100,000 and $120,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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