What are the responsibilities and job description for the Bank Teller / Customer Service Representative or Deposits Servicing Call Center position at BCF?
- Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
What You'll Do
- Customer Service
- Answers incoming calls
- Reports Conditions affecting customer satisfaction
- Performs timely and accurate follow up on account inquiries
- Provides accurate information on deposit products offered
- Demonstrates strong problem resolution skills
- Solid organization and communication skills with a strong attention to detail
- Escalates reports of exceptional service and complaints
- Training and Development
- Completes core corporate training and develop solid knowledge of systems
- Self-motivation to consistently improve knowledge to advance service capabilities
- Maintains knowledge of all Retail Servicing policies and procedures
- Keeps all training documentation organized and remain aware of new information
- Operates within compliance policies and procedures
- Processing
- Account analysis
- Performs manual research of accounts
- Records comments clearly
- Processes and updates deposit applications on system
- Makes outgoing calls to provide information and clarify questions
- Ensures updates to the database are complete and accurate
- Proficient in all systems necessary to provide effective customer service
- Other Job Functions
- Other duties as assigned
- Assist in other business areas as needed
- Accurately track all work completed
Job Type: Full-time
Pay: $20.00 - $21.33 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Salt Lake City, UT 84101 (Required)
Ability to Relocate:
- Salt Lake City, UT 84101: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
