What are the responsibilities and job description for the call center/Customer Support/Patient care position at BCForward?
Job Description
Job Description
Position Title : Care Management Support Coordinator II (Remote)
Locations : Remote - WA, OR, AZ, NV, TX, OK, KS, NE
Expected Duration : 3 months
Timings : Monday- Friday 8am-5pm PST or MST
Need : Bilingual Spanish with Previous 2 yrs healthcare experience and Sales Background.
Job Description : Role Overview
Provides administrative support for care management activities, including conducting outreach, handling inbound calls, and coordinating service schedules. Acts as a primary contact for members, providers, and staff, addressing inquiries, resolving issues, and ensuring accurate documentation of member records in compliance with state and regulatory requirements.
The position is a fast-paced, production-driven role in a Call Center environment supporting the Care Management Team for the California market. The primary focus is on making outbound calls to existing members to discuss their care and medical needs, encourage enrollment in the Care Management program, and achieve specific production and sales goals.
Day-to-Day Responsibilities
- Outbound Calls & Member Engagement
Make a minimum of 60 outbound calls per day to existing members.
Educate members about the program's value, addressing their concerns or questions.
Accurately enter member details and enrollment data into True Care and other relevant systems.
Utilize basic Excel functions to create or update reports for tracking calls, enrollments, and performance metrics.
Handle various types of calls as the business needs evolve, maintaining flexibility in the role.
Performance Expectations & Metrics
Maintain high call volume (minimum 60 calls / day).
Ensure all interactions meet quality and compliance standards.
Demonstrate the ability to adapt to changes in call types or business requirements.
Required Skills / Experience :
Preferred Skills / Experience :
Preferred Qualifications & Background
Ideal Candidates :
Key Skills Required
Company Description
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
