Demo

Desktop Support/Technician

BCForward
Kinston, NC Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/13/2025

Job Description

Job Description

Job Description :

Job Title : IT Help Desk Specialist

Work Location : Kinston, NC US 28504

Pay Rate $22.00 / Hr.

Duration : 10 Months

Shift : 1st shift Monday - Friday

Key Responsibilities :

Device Deployment and Configuration :

  • Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
  • Perform software installations and ensure all required applications and system configurations are in place.
  • Set up hardware to comply with organizational standards and security policies.

Troubleshooting and Maintenance :

  • Conduct basic troubleshooting of hardware, software, and peripheral issues.
  • Collaborate with the IT support team to escalate and resolve complex issues promptly.
  • Ensure all deployed devices meet performance and compatibility requirements.
  • Epic Technical Dress Rehearsal (TDR) :

  • Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
  • Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
  • Document and report test results, identifying and addressing any deficiencies or issues.
  • Documentation and Reporting :

  • Maintain accurate records of deployed hardware, configurations, and testing outcomes.
  • Provide detailed documentation for device testing and troubleshooting procedures.
  • Contribute to post-deployment reports, highlighting successes and improvement opportunities.
  • Collaboration and Support :

  • Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
  • Assist with user training and provide basic guidance on using deployed devices and systems.
  • Participate in team meetings and provide updates on deployment and testing progress.
  • Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

    Salary : $22

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