Digital Employee Experience (DEX) Specialist

Digital Employee Experience (DEX) Specialist

BCforward is currently seeking a Digital Employee Experience (DEX) Specialist for an opportunity in Houston, TX!

Position Title: Digital Employee Experience (DEX) Specialist
Location: Houston, TX
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: Initially 3 Month contract
Job Type: Contract- On-site
Pay Range: $65/hour - $70/hour
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

We are seeking a skilled DEX Specialist with expertise in Nexthink to join our dynamic team. As a Digital Employee Experience (DEX) Specialist, you will play a crucial role in improving the digital workplace environment for our employees. You will leverage your expertise in Nexthink to monitor, analyze, and enhance the digital experience, ensuring optimal performance and satisfaction.

Key Responsibilities:

• 
  

  Utilize Nexthink to monitor and analyze digital employee experience metrics.

  
  


• 
  

  Develop and execute NQL queries to gather and interpret data.

  
  


• 
  

  Create and manage dashboards to visualize key performance indicators.

  
  


• 
  

  Implement and manage remote actions to resolve issues proactively.

  
  


• 
  

  Set up and manage alerts and diagnostics to identify and address potential problems.

  
  


• 
  

  Develop and optimize queries and database logic for efficient data handling.

  
  


• 
  

  Integrate Nexthink with other tools (e.g., Splunk) to enhance data analysis and reporting.

  
  


• 
  

  Write and execute Splunk queries for comprehensive data insights.

  
  


• 
  

  Utilize Nexthink APIs and connectors for seamless integrations.

  
  


• 
  

  Develop and maintain PowerShell scripts for automation and advanced tasks.

  
  


• 
  

  Understand and apply the Nexthink data model for accurate data representation.

  
  


• 
  

  Manage PC infrastructure, including Active Directory and network components.

  
  


• 
  

  Work with Azure Apps to support cloud-based solutions.

  
  


• 
  

  Collaborate with ServiceNow for incident and service management.

  
  


• 
  

  Expertise in troubleshooting.
  
  

  
  

Qualifications:

• 
  

  Proven experience with Nexthink.

  
  


• 
  

  Strong skills in NQL queries, dashboards, remote actions, alerts, and diagnostics.

  
  


• 
  

  Proficiency in queries and database logic.

  
  


• 
  

  Experience with Nexthink integrations, particularly with Splunk.

  
  


• 
  

  Ability to write and execute Splunk queries.

  
  


• 
  

  Knowledge of Nexthink APIs and connectors.

  
  


• 
  

  Intermediate to advanced PowerShell scripting skills.

  
  


• 
  

  Understanding of the Nexthink data model.

  
  


• 
  

  Intermediate knowledge of PC infrastructure (AD, network, etc.).

  
  


• 
  

  Experience with Azure Apps and ServiceNow.

  
  


• 
  

  Strong analytical and problem-solving skills.

  
  


• 
  

  Excellent communication and interpersonal skills.

  
  


• 
  

  Ability to work collaboratively in a team environment.

  
  

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237618 when responding to this ad.