What are the responsibilities and job description for the Field Technical Support position at BCforward?
BCforward is currently seeking a highly motivated Field Technical Support in Malta, IL
Position Title: Field Technical Support
Location: Malta, IL
Duration: 1-year contract
Job Type: (>=40 HRS WEEKLY), [CONTRACT], [Onsite]
Pay Range: $31.00/hr. - $31.50/hr. on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
Hands on break/fix, Windows 11, software install and troubleshooting, Customer service, ticket management.
Essential Job Functions:
- Offer foundational technical support in infrastructure services, aiding in routine tasks.
- Assist with infrastructure projects and assignments.
- Participate in basic monitoring and routine troubleshooting of infrastructure systems.
- Collaborate with team members to address infrastructure challenges and daily operational tasks.
- Support the creation and maintenance of infrastructure documentation.
- Develop and improve technical skills through on-the-job experience.
- Show eagerness to learn and gain expertise in infrastructure services.
- Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 1 years of relevant work experience
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and technical knowledge
- A continuous learner that stays abreast of industry knowledge and technology
Other Qualifications:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA A , Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Salary : $31 - $32
