Help Desk Support Specialist

Help Desk Support Specialist

BCforward is currently seeking Help Desk Support Specialist for an opportunity in Lake Mary FL!

Position Title: Help Desk Support Specialist
Location: Lake Mary, FL
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: Initial 3-month contract
Job Type: Contract
Pay Range: $20/hour
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

The Helpdesk Support Specialist is responsible for maintaining customer relationships, consulting and supporting mobile workforce in client locations, client engagement sites.

Responsibilities:

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  Assists technology infrastructure and application development teams in the deployment and configuration of IT systems. Assists in the tracking and procurement of IT assets. Responsible for performing risk and compliance activities.

  
  


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  Provides tier 2 in-person and remote PC hardware and software deployment and support. Provides asset management and tracking of hardware and software.

  
  


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  Assists infrastructure teams where local hands on activities are required.

  
  


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  Provides Mobile Device deployment and support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.

  
  


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  Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. May deliver monthly technology updates to enhance the customer relationship.

  
  


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  Provides one on one and group training for peers and customers. This may include trainings on new employee orientation, new technologies, hardware/software and process changes. Participates in certification and impromptu training to learn new technologies that are applied within the Deloitte environment.

  
  


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  Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service tickets. Adheres to policy and service level targets through accurate recording of service activities, asset transactions, data retention and PC compliance activities. Performs password resets and workstation management in Active Directory

  
  


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  Responsible for executing the technical aspects of security, risk and compliance activities, which may include backup compliance, antivirus & malware protection, device encryption, mobile device management enrollment and status reporting.

  
  


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  Execute data retention and archival activities that include, but not limited to media collection, preservation, and destruction. Works directly with the Cybersecurity, eDiscovery and the Office of General Council in response to matters of litigation.

  
  


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  Supports and provides training for Audio/Video Conference equipment throughout the office. This may include various projection equipment, television/cable systems and support of video conference systems.

  
  


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  Performs equipment recycling of technology equipment and processing of warranty replacements.

  
  


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  Performs other job-related duties as assigned.

  
  

Preferred Skills:

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  Minimum of 1 year of experience providing technical support within a corporate IT department experience

  
  


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  Possesses a technical background solving problems with laptops, printers, software and mobile devices along with superb customer service skills, outstanding communications skills and the ability to create and deliver training related presentations to the user community.

  
  


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  Must be good at multi-tasking, maintaining timelines, have strong attention to detail

  
  


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  Experience with Windows OS

  
  

Additional Details:

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  Must have the ability to lift/push 75 pounds

  
  

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.