Lockbox Operations Analyst / Operations Analyst

BCforward is currently seeking a highly motivated Lockbox Application Analyst for an opportunity in Brooklyn, OH 44144

 Job Name: Lockbox Application Analyst

Job Location: 4910 Tiedemann Road, Brooklyn, OH

Pay Rate: $30/hr

Duration: 3 – 4 Months

 
Job Description:

This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing.  Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life.  As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.

 
ESSENTIAL JOB FUNCTIONS  

Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:

Create, edit, and test application and operational procedures for Lockbox Operations and Support.

Write and execute test scripts for operational testing of applications in process improvement projects.

Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications

Mine data from primary and secondary sources often using complex joins across multiple datasets.

Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems;  performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.

Delivering high quality support and great service to our internal/external partners and clients.

Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.

Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.

More broadly, analysts are expected to display the following skills and competencies:

Strong problem solving through ability to analyze qualitative, operational & financial data

Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types

Ability to concisely and effectively communicate with senior management

High degree of adaptability & intellectual curiosity, comfortable with ambiguity

Exceptional teamwork and collaboration

REQUIRED QUALIFICATIONS

Bachelor’s Degree or equivalent experience of ideally 2 years in an operational or support environment

Attention to detail in documenting and implementing requirements

Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues

Excellent written and verbal communication skills

Ability to effectively manage change

Ability to stay on top of task assignments

Strong decision making and analytical skills

Ability to facilitate research and resolution of sometimes less-than-straight-forward issues

Strong aptitude to technology based tools and databases (i.e., Excel, Access, )

Interest, willingness and ability to assimilate information quickly and succinctly

Works well in a team-based environment

PREFERRED QUALIFICATIONS

1-2 years of Operational Analyst experience

Technically savvy in relation to Windows systems and software

Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
 

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration