What are the responsibilities and job description for the Lockbox Processor position at BCForward?

Job Description

BCforward is currently seeking a highly motivated Lockbox Processor in Dallas, TX 75230

Job Title : Lockbox Processor

Duration : 3 Months

Location : Dallas, TX 75230

Anticipated Start Date : ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)

Job Type : Contract (40 hrs. a week)

Pay Range : $15hr-$19 / hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule :

Days and times are subject to change based on business growth and needs

Sunday 9AM - 4PM
Monday 7AM - 4PM
Tuesday 8 : 30 AM - 5 : 30 PM
Wednesday 8 : 30 AM - 5 : 30 PM
Thursday OFF
Friday 8 : 30 AM - 5 : 30 PM.

Job Description : Qualifications

H.S. Diploma (proof required)

Be 18 years of age and be able to work in the US (proof required)

Must pass criminal background check and drug screen

Positions requires hand-eye coordination and manual dexterity and the ability to coordinate and organize work

Demonstrate good decision making and communication skills

Job Duties

Responsible for timely and accurate lockbox processing while meeting productivity numbers (not limited to) :

Slice / Count / Sort Mail - Receive and accurately distribute incoming mail

Batching - Open envelopes, extract transactions, batch checks, invoice, and coupons according to client instructions

Ability to accurately follow detailed client account instructions and process high volume

Scan documents / checks using OPEX Falcon high speed document scanner

Re-association of check images to corresponding back-up documents

Mail Out (pre-coded and identifiable alphanumeric data from source document)

Ensures accuracy and completeness of assigned functions

Agile and proven ability to learn fast, continuously follow direction and adapt quickly

Shows strong adherence to the Code of Conduct, security protocol and operating procedures

Requirements

Prefer bank operations, item processing or related experience, but not required

Ability to work well independently and within a team environment

Meet productivity goals, client deadlines and quality standards

Knowledge of 10 key, data entry and balancing principles a plus, but not required

Customer service and communication skills preferred

Reliable and committed to work schedule, punctuality and attendance

Flexibility to work additional hours with little notice based on volume and / or vacation coverage

Ability to perform well under pressure and meet deadlines

Follow internal operational controls and adhere to banking industry regulations

Timely communicate and escalate areas of problems or issues to management to avoid client impact

Support other operations and administrative functions as required

Contributes towards a positive, collaborative, and supportive workplace

Key Competences

In addition to the above requirements, candidates will be expected to demonstrate the following competencies :

Listening - Practices attentive / active listening and continually adheres to procedures and strict compliance controls.

Quality Management - provides the highest quality work (accurate and error free) and exceeds clients deadlines / instructions.

Receptive to manager / peer feedback to continuously improve quality.

Client Focused - Is dedicated to exceeding client expectations; both internal (peers, manager, employees).

Communication - Demonstrates professional, timely, open and clear communication when addressing manager, coordinator,

peers and / or vendors. Maintains a positive disposition with use of body language, facial expressions, and verbal

communication.

Time Management - Uses time effectively and efficiently, exceeds deadlines, values time and maintains high and accurate

productivity metric.

Peer Relationships - Is seen as a positive team player, is cooperative, supportive, respectful, adaptable to change and

happily collaborates with everyone.

Emotional Intelligence - Demonstrates professionalism, tact, sensitivity to others and emotional intelligence when

collaborating, communicating, and working with management, with peers, clients and service providers. Is cool under

pressure, is considered mature; can handle stress; maintains happy disposition, is a settling influence in a crisis and supports team members.

Adaptability - Able to adapt to a continually changing environment (e.g., new processes), open to global / diverse team

members and adaptable to different personalities / cultures.

Resect, Integrity and Trust- Is widely trusted and respected; upholds a strict Code of Conduct, follows Corporate Security

protocol, embraces diversity, is a truthful individual and respects / follows organizational hierarchy.

Reliable - Adheres to and follows attendance policy closely by arriving on time (punctuality is key!), having excellent

attendance (not calling off) and always ensuring proper work coverage (flexible to cover team members when scheduled off).

Cleanliness - Follows the companys clean desk policy and ensures all work areas / equipment are maintained clean and

organized at all times.

Physical Demands and Work Environment

Sit at a desk, stand, walk, bend, lift 20 lbs., carry document trays and clean equipment.

Manually remove, unfold documents and checks from envelopes during batch prep function

Read and follow procedures / instructions on a computer screen or on paper

The equipment used in this position includes, but is not limited to, computer, telephone, high speed document scanner and

postage meters

Ability to work in a noisy, paper heavy and fast-paced environment.

Benefits :

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward :

BCforward is an equal opportunity employer.

Company Description

About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Salary : $15 - $19

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