Project Manager - Change Management

BCforward is currently seeking a highly motivated Project Manager - Change Management I

for an opportunity in Indianapolis, IN - Hybrid

Position Title: Project Manager - Change Management I

Location: Indianapolis, IN

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Pay Range: $55/hr. – $60.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Expected Duration: 11 Months Contract with possibility of extension

Job Type: Hybrid 3 days a week.

Summary:

• In this role, the Lead, Change and Enablement will support the execution of enterprise-wide programs of varying complexity, collaborating with cross-functional teams throughout. You will play a key role in delivering a smooth, positive experience for Sellers and Operators by leading one or more change and enablement workstreams based on the project's complexity.
• We're looking for a proactive, independent thinker who thrives in collaborative team environments, and possesses expertise in evaluating stakeholder needs, designing and recommending learning solutions, and supporting the execution of best-in-class enablement programs.
• Additionally, you’ll have the opportunity to take charge of intakes, assessments, and projects, which include defining learning objectives, creating scopes, developing plans, managing resources, and guiding the execution process.

Duties/Responsibilities:

• Support the L2C domain for the Global Seller Experience, Tooling, and Operators workstream by assisting in the execution of enablement strategies and objectives for the Global Seller organization in close collaboration with Q2C.
• Work alongside enablement partners across Revenue Operations, BT, Global Enablement, Change Management, and other business stakeholders to ensure smooth delivery and adoption of program initiatives.
• Contribute to the creation of enablement management strategies and plans to support successful transitions, including stakeholder engagement, communications, and role-based training activities.
• Help draft and deploy targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders.
• Support the end-to-end change management process, applying project management skills to track progress and identify potential risks/issues for escalation.
• Work closely with the Change Management team to assist in identifying and addressing any issues during the product lifecycle.
• Collaborate with project teams and senior executives to provide regular updates and ensure alignment on initiatives.
• Assist in the creation of executive presentations, enablement materials, and status reports for internal and external stakeholders.
• Partner with Sales Enablement and Sales Onboarding teams to support training programs that enhance understanding of deal lifecycles (including Train the Trainer, JIT, and true-up training).
• Collect and analyze Sales feedback through cases, surveys, and regular training needs assessments to continuously improve enablement offerings.
• Support the development and implementation of strategies that provide employees with the resources and knowledge they need through various learning formats (e.g., podcasts, how-to videos).
• Assist in identifying gaps in the Seller experience and contribute ideas to build effective enablement programs.
• Maintain strong relationships with all impacted operational roles, including TOPS, Data Quality, SOPs, C&C, and others, to ensure alignment and effectiveness of the enablement initiatives.

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 5 years of experience developing and supporting the implementation of training or change management strategies (For Senior Analyst, this could be 5 years; Analyst level would be 3 ).
• Familiarity with instructional design, adult learning principles, course development processes, and mobile learning best practices.
• Experience supporting or assisting in enterprise-wide initiatives related to training or organizational change, with a focus on learning and enablement.
• Ability to clearly diagnose and articulate a business problem and provide effective change readiness recommendations.
• Change Management certification or equivalent experience (i.e., PROSCI certified)
• Ability to multi-task across work-streams as needed and prioritize tasks based on defined program goals and milestones.
• Ability to collaborate and influence cross-functional teams in a large, matrixed organization.
• Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.