What are the responsibilities and job description for the Project Manager - ITSM & ITIL position at BCforward?
Position: ETS Project Manager
Location: Alpharetta, GA 30005
Contract Duration : 12 Contract
Mode of Work : Hybrid [3 days in office and 2 Remote]
Job Description:
Program/Project Management
- Work with business partners, functional/support group partners and stakeholders to create initial project/resource plans and governance for identified initiatives
- Work with business partners, functional/support group partners and stakeholders on creation of key milestones and timelines
- Work with stakeholders to prioritize work and drive milestones to timely execution
- Track and report status on multiple cross-divisional projects/programs across divisions, functions and workstreams
- Raise issues, risks and concerns timely and appropriately to stakeholders
- Document and track change control milestones and tasks for multiple projects and programs
- Manage budget process by coordinating with business partners and functional/support group partners
- Host governance forums including Sr. Executive governance forums, drive discussions and decisions, and assist in action item tracking, project plans, milestones and meeting documentation
- Develop an effective network of relationships across divisions
- Influence and collaborate effectively with project resources not in the same reporting line to achieve common goals
- Operate as a leader in cross functional forums and drive consensus on project, business, and functional issues
Skills Required
- Bachelor's degree with at least 10 years of technology Project / Program Management experience guiding development of ITSM solutions
- Minimum of 3 years of experience with ServiceNow
- Active participation within and among teams and colleagues distributed globally
- Capable of setting direction and motivating team members outside the direct reporting line
- Able to collaborate well with others, unafraid to provide and receive honest feedback
- Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution
- Excellent problem-solving skills, in particular a methodical approach to deal with problems across distributed systems
- Adaptable to fast changing demands and environments
- Possesses strong quantitative and qualitative analytical skills with a creative and flexible approach to problem solving
- Understands various technology system implementation methodologies (e.g., waterfall, agile etc.)
- Possesses strong time management skills
- Excellent verbal and written (PowerPoint, Excel, Project) communication skills
- Self-motivated and able to work autonomously with a strong sense of ownership and accountability for work
- Keen attention to detail
Skills Desired
- Previous experience with a ServiceNow implementation migration or new ServiceNow implementation
- Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow
- Understanding of secure software development concepts, especially in a cloud platform
- Experience within financial industries’ technology teams or consulting to financial industries’ technology teams
- Program Management and/or Agile development experience or certification is a plus
- ServiceNow Admin and ServiceNow developer training and certification is a plus
- ITIL experience or certification is a plus
Salary : $85 - $95
