What are the responsibilities and job description for the Spanish Customer Service Representative position at BCForward?
Job Description
Job Description
Position : Spanish Customer Service Representative
Worksite : Remote (Local to New Mexico)
Duration : 6 month (High possibility of extension for up to 2 years)
Project Operation Hours : M-F, 8-hour shifts between 7 : 30 am - 6 : 00 pm MST
Start Date : March 31st, 2025
Job Description :
- Answer incoming phone calls, chats, and / or emails.
- Conduct outreach phone calls and / or emails.
- Provide outstanding customer service.
- Recognize and follow call flows with scripts.
- Research and review customer inquiries.
- Research information using multiple systems.
- Relay research findings and outcomes to customers.
- Identify and escalate appropriate issues.
- Clearly document call information and encounters in call logs.
- Recognize and alert management of risk and trends.
- Quickly transition from one task to another.
- Maintain a professional demeanour.
- Other duties as assigned.
Qualifications and Requirements :
Basic Qualifications (Required Credentials) :
Company Description
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
