Demo

Tax Customer Service Representative/CSR

BCForward
Phoenix, AZ Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

Job Title : Tax Examiner

Location : Hybrid – Phoenix, AZ, 85007

Duration : 12 Months with possibility of extension

Work Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM (40 hours / week)

Pay Rate : $17.99 / hour on W2

Job Overview :

The Tax Examiner will be responsible for analyzing tax records, evaluating abatement applications, and ensuring compliance with Arizona tax laws. The role requires strong analytical, critical thinking, and problem-solving skills to assess financial records, determine tax liabilities, and recommend solutions. The specialist will also educate taxpayers on filing requirements, document findings for hearings, and assist in implementing recordkeeping and accounting systems.

Key Responsibilities :

  • Examine and analyze data for penalty abatement applications.
  • Request additional information and evaluate testimony / evidence to determine compliance.
  • Conduct research on financial records and historical data to make findings in compliance with Arizona tax laws.
  • Recommend and implement solutions for identified financial or compliance issues.
  • Educate taxpayers on filing requirements and suggest corrective actions for noncompliance.
  • Utilize Google Suite and Tax Accounting Systems for data compilation and record management.
  • Prepare detailed case files and reports for hearings, and testify on behalf of the Arizona Department of Revenue when necessary.
  • Maintain effective communication with government agencies, taxpayers, and other stakeholders.
  • Apply accounting principles to calculate taxes, penalties, and interest.
  • Ensure compliance with state and federal tax regulations through analytical research.
  • Work independently or collaboratively in a team setting while handling multiple tasks efficiently.

Required Skills & Qualifications :

  • Education : Some college coursework in Accounting, Business, or a related field OR two years of professional experience.
  • Experience :
  • Strong understanding of accounting and mathematical principles.

  • Proficiency in Google Suite and / or Microsoft Office (Excel, Sheets, Outlook).
  • Ability to conduct research, analyze financial data, and generate reports.
  • Strong written and verbal communication skills.
  • Ability to work under deadlines and adapt to changing priorities.
  • Exceptional problem-solving and decision-making skills.
  • Preferred Qualifications :

  • Spanish-speaking ability is a plus.
  • Prior experience in tax compliance, penalty assessments, or related government work.
  • Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

    Salary : $18

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