What are the responsibilities and job description for the Office Administrator position at BCK Partners, Inc.?
A financial services firm is recruiting a full-time Office Administrator. Successful candidates must have excellent communication skills, be detailed-oriented, reliable and able to provide outstanding customer service.
Duties:
Director of “First Impressions”
- Greet visitors/clients/prospects who arrive at our office
- Ensure first floor is always presentable and ready
- Oversee weekly cleaning of office and communicate with cleaning service
- Answer phones, take messages, transfer calls, assist with scheduling meetings (in-person and virtual) and handle routine questions
- Keep new client forms/folders ready to hand out
- Assist with decorations and take care of plants/flowers
Support management with equipment and supplies
- Develop and maintain knowledge of all office equipment
- Prepare/update Standard Operating Procedures for certain office functions as needed
- Assist employees with technology issues and updates
- Contact service providers if necessary for maintenance/support
- Maintain inventory of, purchase and organize all office supplies
- Coordinate lunch meetings: order/pick up food
- Run errands as needed
- Help with event planning/special gift ordering
Assist management with client service-related tasks
- Prepare client paperwork and work with clients to complete
- Become an expert in using and maintaining our CRM database
- Facilitate client gifting
- Type letters/create spreadsheets/complete research projects
- Scan, copy, file and fax paperwork for clients and office staff
- Receive and sort incoming mail/Manage all outgoing mail, UPS, FedEx
- Track pending issues and follow up with others to complete tasks
Skills Needed:
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office/Word/Excel strongly preferred
- Comfort working with computers and phone system is a must
- Comfort working with clients online/on phone/face to face
- Ability to multitask
- Strong organization skills
- Attention to detail
Competencies:
- Positive Attitude
- Pride in work
- Willingness to learn
- Flexibility, as this role will need to react and respond to client and business needs that can arise unexpectedly
- A good sense of humor
- Ability to work unsupervised
Relationships:
The person in this role will report to the Partners and to the Operations Manager but will also have duties assigned by others in the firm. As a small office, the candidate will provide and receive support from all in the office.
Employer Will Provide:
- Training in industry-specific terms, software and basic competencies
- Competitive wage and benefits package
- A great work environment/positive culture
- Paid-for municipal garage parking
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Corning, NY 14830: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $25