Service/Parts Advisor

Job Summary:

We are seeking a dedicated and detail-oriented Service/Parts Advisor to join our team in the Metro Detroit area. In this role, you will be responsible for coordinating parts orders, assisting the service manager, and ensuring efficient repair workflows. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the capability to handle multiple tasks simultaneously.

Key Tasks & Responsibilities

• Effectively source, order, and track parts needed for equipment repair.
• Monitor the status of ordered parts and follow up with vendors to ensure timely delivery.
• Track any equipment out for repairs and maintain communication with mechanics regarding timelines.
• Accurately complete and maintain work orders for the repair and maintenance of equipment.
• Ensure all parts and services are properly documented for each job.
• Communicate clearly with the team and external partners to minimize downtime and address any issues promptly.
• Solve problems quickly and effectively, especially during time-sensitive situations, to minimize disruption to shop operations.
• Maintain attention to detail in all aspects of the job to avoid errors that could lead to unnecessary operational delays.
• Operate company vehicles as needed, requiring a valid chauffeur's license.
• Report directly to the Service Manager, assisting with day-to-day operations.

Compensation and Benefits:

• Compensation starts at $20/hour, depending on experience.
• Medical benefits package that includes medical & prescription coverage, dental, and vision plans for employees and their qualifying family members (eligible after 90 days employment).
• Group term life insurance, long-term disability, and flexible spending accounts offered to eligible employees.
• Retirement benefits including a 401(k) plan with up to 4% employer match (eligible after 6 months of employment).
• Additional voluntary benefits (Accident, Critical Illness, Short-Term Disability, HFSA and DCA, Life and AD&D) offered to eligible employees.
• Employee Assistance Program including counseling, coaching and financial resources.

• Strong organizational skills with a focus on creating and implementing systems to streamline workflow and operations.
• Proven problem-solving skills, especially in high-pressure or time-sensitive environments.
• Excellent communication skills, both written and verbal, to effectively interact with team members, vendors, and other external partners.
• Attention to detail to ensure accuracy in inventory management and minimize mistakes that could cause unnecessary downtime.
• Ability to work independently and as part of a team, balancing multiple tasks and meeting deadlines.
• Previous experience in shop operations or a similar hands-on environment is preferred but not required.
• A valid chauffeur's license is required to operate company vehicles.