What are the responsibilities and job description for the Help Desk Intern, Information Technology position at BCS Financial Corporation?
Position Overview
The Helpdesk Intern will participate in BCS Financial Corporation’s 6–9-month Internship program. The intern will work within BCS’ Information Technology (IT) department under assigned Supervisors, to gain a thorough understanding of BCS’ business operations and real-world work experience in an office setting. The ideal candidate will be an active college student, recently enrolled or currently attending, in their Junior or Senior year of a qualifying Bachelor’s degree program, or a college student who has recently graduated from a qualifying Bachelor’s degree program. They must have strong technical skills, and must be proficient with Microsoft Office, specifically with Word, Outlook and Excel.
This position will report to their assigned Intern Supervisor(s).
Essential Elements
- Information Technology equipment inventory management
- Stock room reorganization and equipment management
- Build and configure new laptops under the direction of the Manager of Network Administration
- Field incoming help desk requests from end users via telephone and e-mail in a customer-focused manner
- Under the direction of the Manager of Network Administration, apply diagnostic utilities to aid in troubleshooting and perform basics troubleshooting support for end users
Requirements
Education and Certifications
- Bachelor's degree in computer science, networking or related degree in progress required.
- Proficient with MS Word, MS Excel, MS PowerPoint, MS Visio preferred.
Experience
- Excellent communication and customer service skills.
- Ability to follow technical instructions and track completed tasks as related to assigned projects.
Physical Requirements
- Must have the ability to lift 25/50 pounds regularly
Travel Required
- This role is hybrid and required to be in the office at least 2 days per week.
Competencies
Core Competencies apply to all employees, select 1 position level that most closely relates to the position expectations
BCS Core Competencies
Informing, Customer focus, Action oriented, Drive for results, Learning on the fly, Courage
