Controls Service Technician III

POSITION: Controls Service Technician III
DEPARTMENT: Service
CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Controls Service Technician III handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service-related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: MSD Team Lead
Direct reports: None

Direction:

• Minimal supervision.
• Requires self-motivation.

MAJOR RESPONSIBILITIES:

60% Performs controls system inspections, service, and troubleshooting.

• Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases.
• Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials.
• Troubleshoot network, software, and hosted-system malfunctions.
• Collaborate with other team members to develop and share technical solutions.
• Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists.
• Maintain technical expertise on products, tools, and gateways through continuing education initiatives.
• Coach Field Technicians on company systems and service offerings.
• Provide internal/external technical assistance and support on latest company products.
• Perform product demonstrations and communicate design strategies to customers.
• Performs migrations from P2 to BACnet.
• Provide customer training as needed.
• Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance.
• Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed.
• Update Submittals/red lines/as-builts at the completion of the project.
• Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations.
• Setup, configuration, calibration, and troubleshooting of controls equipment.
• Performs wiring checkout and assists in automation system startups.
• Exhibit knowledge of complex programming strategies and principles.
• Ensures customer expectations are met and resolves customer issues in a timely and professional manner.
• Provides input and feedback to Team Lead and/or Manager.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.
• On-call rotation.
• Completes written workorder notes and customer signature prior to leaving the customer site.

20% Provides customer service by responding to service calls to build and maintain customer relationships.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Exhibit BCS Core Values.

20% Provides technical assistance and training as needed.

• Delivers technical support to end users and other teammates when applicable.

QUALIFICATIONS:

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Experience in installing or servicing electronic control systems; 6 years preferred.
• Microsoft, Cisco, EIT, ASHRE, NICET, or CISSP certifications are a plus.
• Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design.
• Strong knowledge of industry engineering fundamentals and business operations.
• Experience installing and servicing electronic control or HVAC equipment.
• Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills.
• Ability to read and understand design and construction documents
• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions
• Must be able to differentiate types/colors of wire
• Must be able to use hand tools, laptop, email, smartphone, and tablet
• Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Ability to work in a team environment providing dedicated support to our customers
• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Good verbal and written communication skills in English
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
• Strong problem-solving ability.

Certificates, Licenses, Registrations

• Technical school certificate, not required but preferred

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and development:

• Completes training as required

Physical Requirements

Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting, or twisting. Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. Must be able to talk and listen to others. Frequent use of manual dexterity and visualization of a computer screen throughout the day. Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.