Mgr, Community Retail Branch Ops

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

Watch this video to learn more about life at BCU!

SALARY
This position has a base salary range of is $168,000 - $102,000 Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

SUMMARY

This role is responsible for business development, operation, and overall results of their assigned service center. This can include A-SEG Corporate locations, multiple service centers, and/or a community-based service center.

ROLE AND RESPONSIBILITIES

• Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement.
• Supervise, coach, train and develop service center employees in all operations, products, services, cross selling of all products and services, loan functions and attainment of individual goals.
• Create and manage the branch business plans for multiple service centers and/or community involvement.
• Responsible for resolving member concerns related to credit union matters.
• Maintain a positive sales and service environment through education, training, reward, recognition and accountability.
• Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.
• Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
• Oversee branch security, audit integrity and risk management.
• Responsible for managing relationship with sponsor management team (if applicable) to ensure support and positive credit union positioning.
• Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.
• Successfully complete all required registrations and certifications as needed.
• Coordinate strategy with the Regional Director to incorporate best business practices across the branch network.
• Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• At least five years of business experience with at least three years of management experience in a financial institution or retail sales.
• College degree preferred.
• Strong sales skills, organizational ability and excellent written and verbal communications skills required.
• Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community.
• Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment.
• Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint.
• Proven Leadership ability to achieve results in a goal-oriented environment.
• Must be a person of high integrity who is dependable and professional at all times.

BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

Click here to visit our Benefits Website!

Salary : $102,000 - $168,000